Okotoks Lawn & Garden - Okotoks, Alberta

Ashley L.

I was desperate for someone to come and do clean up for my business so hired these guys. Big mistake. They arrived at 10am and spent around 90 minutes blowing the dust and weeding, this is fine. This is when it would have made sense to remove the debris. I arrived at 3pm to check the progress and the whole place was still covered in dust and debris. They then after this complaint re-did all the blowing of the dust that they had spent 90 minutes doing, in exactly the same areas, one guy would blow, the other would rake and sweep, and while he's doing this, the guy with the blower would blow away his gathered debris everywhere. This happened repeatedly. This caused the work to take much longer than necessary. I am unhappy that they didn't clear up the debris the first time they blew the dust everywhere around 10am. If they had done that instead, they would have finished sooner. When I went outside, I raised concerns with the quality of the work and requested that their workers complete the work to the standard that aligns with what I would expect from a high quality company such as theirs. As this second part was not additional scope but a return to rectify deficiencies I did not expect to be charged for this rework. Everything done after I complained around 3pm was an unnecessary repetition of the work that they should have done the first time between 10-11.30am. I felt it was fair to pay them for the time up until I complained and they fixed their terrible work. I showed them videos and photos and they did not care at all.

They responded that the additional time I was referring to was a continuation of their hourly rate and not deficiency correction.

They then threatened to apply late fees for my partial payment rather than attempt a fair negotiation.

All of the 5 star reviews they have received are fake and the 1 star reviews that echo my review are an accurate reflection of how they conduct themselves. I regret not reading the reviews before hiring them. Save your money and choose someone else.

Wanda

The crew of this company has a contract (I believe) with my neighbor. As I work nights, am a little busted up and two sons, who are very busy with their own lives, I took the chance to ask if they would do my yard. Thankfully, they said yes! They were understanding, agreeable and quick, I really appreciate it fellas. They got down to the quick in no time. Thank-you so very,very much!!!

Resident M. C.

Excellent lawn maintenance, snow removal and landscaping services provided by Okotoks Lawn & Garden on our commercial properties! Tenants have all been very pleased with the exceptional service. Look forward to continued work with their team.

Miss T.

Excellent service! Very happy with the quality and customer service we have received from Okotoks Lawn & Garden. The property looks awesome. Crew was efficient and thorough with the spring clean up. It was no small task! Appreciate that they charge for the time each worker is on site so we are paying for the exact workers and service that we are getting and not being charged unnecessarily. Look forward to having the gardeners out soon. Very pleased!

Maria H.

Would give zero stars if I could for the level of professionalism and service provide.
Asked for spring cleanup and grass cutting for the season. The 1st crew showed up unscheduled to our home to do the spring cleanup. We were not even home and had left our house at 9am. The invoice said they worked for 8.6 hours, which cannot be possible since we came home at 3pm to find them finishing up there day. And the spring "cleanup" work asked for was never completed because the equipment broke down during the 8.6 hours of work. But when the bill came, we were fully charge for work not done! Contacting Okotoks Lawn and Garden, the owner said all would be corrected with the second visit. The second visit came, which was a different crew, but they only cut the grass and never finished the spring cleanup. Again we contact the own and discussed our concerns. This fell on def ears. She was rude and downright hostile! We stopped all future services.
P.S. We paid for services rendered, two grass cuttings, and the owner sent the bill to a collection agency!
Would never recommend this company!

Vanessa E.

I wish a zero star review would be an option.
This company is unprofessional and I should’ve listened to the previous one star review before booking them.

Please avoid as they waste your time and will charge you for it.

Incompetent from top to bottom.

ARB

Okotoks Lawn & Garden offers exceptional landscaping! You won't be disappointed upon the completion of your landscaping design and irrigation project. Gardeners are very thorough too! You can trust them to transform your outdoor space – highly recommended!

Allan N.

Can I give a zero rating? I had high hopes but was very very disapointed. Was contracting to receive $28k worth of services (beds, sprinklers, sod) and had to pay 1/2 up front months in advance. They finally started on the bed borders which at the time, before the sod was in, seemed OK but now are crooked and inadequate. OLG started the sprinklers but their in-house sprinkler staff quit and so did their subcontractor for the same reasons I had to fire them 40% into our sprinkler job. Customer service is not one of the things they offer. The owner, Adam, would never ever call me back and took a two week holiday in the middle of summer (his busy season). Communication was abismal from the day i handed them the deposit cheque for $14k. After I let them go, Reconciling the account was painful. No communication at all and the refund of a meazley $1k months later (was expected $5k). Apparently honesty is not on the menu either. Had to get a new sprinkler company and a new sod company which were excellent, responsive, high quality and customer service oriented. Overall I paid approximately 30% more to complete the work given my experience with OLG. My recommendation … stay away.