Petals N Buds Metchosin Florist - Langford, British Columbia

Susan D.

I have ordered from here twice now. This time I will remember to not order from here again. Ordered Saturday for a Mother’s Day delivery - flowers were not received. Monday no answer on their phone and no way to leave a message (voice mail not activated). Email response saying they were out for delivery at that time - 12:49pm. Flowers were left on porch at 7:30pm. Without notifying the recipient they were there. Flowers while nice are not even close to what was ordered and are not worth the amount of money we paid. Very unsatisfied. 😠

Megan R.

My mother had called this place to have flowers delivered for my birthday. Not only did they not deliver until the next evening but it was the most pathetic arrangement I've ever seen. Literally ONE stem of flowers and some chocolate my mom never ordered.... AND they charged my mom over 100$!!!! I could not believe it, i wouldn't have even paid $5 it was so ugly.

With many phone conversations and emails, I was never able to exchange for something different or receive a refund. 10% discount on my next order was offered… what a joke

Elle K.

I have been ordering Mother's Day flowers for almost 2 decades. These were hands down the worst bouquet. I paid $135. They were nothing like the website that had a nice vase and twice the flowers. I did choose designer discretion as it was Mother's Day but you tell me if this was worth it.

Shannon C.

This business needs to understand it's capacity to deliver their quality products within it's threshold/capabilities. Based on my latest interaction may I suggest preparing for the holiday's by hiring additional resources & knowing order capacity limitations. I want to support local businesses. As directed on their web-site, I called the shop to place a Mother's Day order & left a voice mail & further completed an on-line order and called the shop & left a voice mail to confirm it would be delivered on Mother's day. As of Tuesday; the flowers were not delivered; and I was concerned because my credit card was charged. My mother in law followed up & cancelled the order; and the merchant provided a full refund which I appreciate.

Melanie E.

I placed an order for Mother's Day flowers for Saturday delivery. It is now Monday and the flowers have yet to be delivered, my credit card has been charged and the store is not answering the phone or replying to emails. I understand that there was a high demand due to travel restrictions but they should have anticipated and planned for a large influx of orders. I will NEVER order from this florist again.

Dave B.

I wish I had read the reviews prior to placing my order. I used the web access this morning to order flowers for my wife's birthday and noted a special request to deliver asap as I wanted to make sure she was still at work when they arrived. I just cancelled the order at 3pm as it had not even been processed yet. Basically I was to blame because I didn't equate the delivery instructions to mean that things probabaly don't go out for delivery until late afternoon, so same day could mean after the business actually gets closed down for the night. Beware that you need to stay on top of your delivery request, or else you might be disappointed like I was!

Tara M.

I would give 0 stars if I could. I ordered flowers for Mother's Day and was charged in full. No flowers ever arrived. After reading a review from 2 days ago, I see that they received over 300 orders. So like that reviewer, I wonder why on earth they would continue accepting orders? Or why, at the very least, they wouldn't block off delivery dates to stop people from requesting delivery until they could actually fulfil the order. This was the single worst experience I have had with any shop in a very, very long time. I was beginning to think I got scammed. EXTREMELY poor customer service to not even send out an auto email to your order list saying you received an extraordinarily high number of orders and that orders received past [insert date here] are subject to delays of up to [insert number of days], we apologize for the inconvenience. Simple courtesies go a long, long way. People understand being busy. People understand delays. But there is a LOT you can do to communicate with your customers to explain these things. There is no excuse. Improve your customer service.

Laurie J.

Ordered flowers for mother-in-law’s birthday. Received confirmation order was to be delivered. Checked via phone they would be delivered where they confirmed. When after receiving no confirmation of delivery after 8 PM I had to call for a second time, only to be insulted by the owner. This company displayed no empathy that they ruined my attempt to make my mother feel special on her birthday. There are tons of quality shops in the Victoria area that would love your business. Do not waste your money and time dealing with this pathetic excuse of a company.