Petland Kamloops - Kamloops, British Columbia

Laura W.

We purchased a bundle of Tea Time Munch sticks for our chinchillas from Petland, something we’ve bought before without any issues. I made toys out of the sticks, but noticed our chinchillas weren’t eating much of it. Upon closer inspection, I saw what appeared to be mold all over the sticks. My husband and I took a picture of the sticks and brought it to the store's attention, not seeking a refund, but simply wanting them to be aware of a potential supplier issue.

To our surprise, there was no apology, no interest in informing their supplier, and we were told we needed a receipt for any refund. While we had used our rewards card for the purchase, since we were only recent customers, they couldn’t find the purchase. It wasn’t about the money—it was about making them aware of a problem.

What was truly disappointing was the lack of care or goodwill. Up until now, we’ve had excellent experiences with the friendly staff, but this interaction left a bad taste. A simple “we’re sorry” or an assurance that they’d follow up with the supplier would have gone a long way. Unfortunately, this experience has really soured our opinion of the store.

Heather R.

We recently bought a cat post at Petland after looking at many other stores and online . They had a great selection and to our surprise they had a 25% off sale so we chose the best one for our 2 cats without breaking the bank. Wow have they ever gone up in price ! I want to thank Jo for her help and input. She was awesome and helped us dolly it out to our vehicle. Great store and such friendly people

MISTER L.

Very friendly staff here! Clean and well laid out store. Really like the fact that they donate space for local animal rescues. Staff were helpful and store was well stocked.

Linda C.

Great, helpful staff. Usually a decent selection of fish at solid, affordable prices, as well as a great range of tanks, equipment and supplies.
They also offer an array of small furry pets, including rabbits, guinea pigs and ferrets, though they seem on the pricy side (that's a matter of personal perception). Lots of cat and dog supplies and feeds as well.
The space is a bit right for folks in wheelchairs (like my husband) but passable - they really lack a lot into the space!
Overall our favorite person store in Kamloops!

S W.

We are extremely disappointed with our recent experience at the Kamloops Petland store.

We purchased two large bags of cat food and one of the bags (unopened) expired 12 days after our purchase. We were not informed of the imminent expiration, and this bag was sold at full price (less the anniversary discount which was on all products/foods) despite being nearly expired.

Furthermore, when my cat experienced persistent vomiting after consuming this food, today, we attempted to exchange it. However, we were denied an exchange due to a strict return policy. We are 10 days past that timeline, despite the food potentially causing my cat's health issues.

This experience has severely damaged our trust in this store. We have been loyal customers for over 20 years, but this unacceptable service has lost our business. 🙁

Darla G.

The staff are super helpful and friendly every time I'm there, this is why I keep coming back even though it's out of my shopping area! In addition, there is a wide variety of products for my fur babies.

Sydney F.

I’ve been building an aquarium over the last couple weeks and every time I go in I get followed, and never do they offer a hand. Most employees are rude besides Rayne. Feeling profiled and unwelcome at this location. I would be out sooner if anyone there was willing to lend a hand especially with the fish grabbing process, and needing products behind the counters.

Carli P.

Always happy to help and a good selection. Prices are a bit higher than big box stores but being a member helps, and the staff, selection and quality more than make up for it.