Midland Veterinary Service - Midland, Ontario

Earl O Sandwiches

We bring our two cats here for regular shots and check ups. Last week I had a cat that wouldn’t eat anything and had all they motors of a terrible flu. There were many possibilities of what may have caused this, and his situation could be fatal if he didn’t start drinking and eating. I was quite upset. Dr. Tatiana was very good at explaining our options for treatments. I felt like we needed to know what was causing it. A blood test at around 300 dollars might determine that. However she suggested we try treatment first, if he doesn’t get better then we do bloodwork. I’m happy to say my best bud is feeling a whole lot better. The entire staff are amazing. Patient, caring and they made a scary visit more comfortable for my cat, but also me. Being a cat Dad for over 20 years, I’ve never experienced better veterinary care. I’m deeply grateful. All the best to everyone at Midland Veterinary.

Breanna Bouvier

*edit a member of the team has reached out to better understand the situation & see about what could be done to help. Thank you to the vet team for reaching out to us about this experience

Friday we had an experience from hell. Cindy the front desk assistant shamed my partner, made him wait outside for a simple cat weighing for flea treatment: made him wait by oncoming traffic then got mad that my cats wouldn’t cooperate due to being right next to loud oncoming traffic.(the cats were terrified)
She then gave attitude to me on the phone when I explained that her actions were not professional.
The vet team is great Cindy at front desk shouldn’t be allowed to talk to clientele or touch pets based on this experience alone.
I had a whole story typed out but it exceeded character limit. I’d love to speak to management about this interaction as Cindy was extremely unprofessional. Her actions and reactions to the situation at hand were not compassionate nor were they professional.
I’ve used this vet for over a decade as a child and even now as an adult, Cindy’s never been a problem until now and it seems she’s on a REAL power trip.
The vet team is fantastic; & that’s why we won’t let this horrible experience make us leave vets, but Cindy needs to remember that she’s a front desk assistant and nothing more than that.
Power tripping, shaming and being unprofessional isn’t a good look on the vet team and that makes people not want to use this vet that is otherwise very good.

I’m disgusted with Cindy’s shameful behaviour towards my partner and I. All we wanted to get was a simple flea treatment for our new kitten and Cindy acted like our whole house including ourselves and other pet were infested with bugs (fleas) when we JUST picked up the kitten that day.
We even told her this and she still kept up on her power trip and shaming.

I even explained I’ve used this vet for over a decade in addition to being allergic to fleas. I think I’d know if my house and other INDOOR pets were infected. I cannot believe she made my partner wait outside by oncoming traffic, then took my kitten & cat out of the cage & got mad at them & my partner when the cats were too scared by the loud traffic to cooperate.

The veterinary team is great and that’s why we won’t stop using this vet but you better believe I’ll be keeping a good close eye at the next appointment for productive and positive change in treatment from Cindy the desk assistant.

1) no you don’t need to book an appointment for flea treatment- you never have had to. As it’s easy as coming in having the pet weighed & then you pay & you’re done.
2) precautionary doesn’t mean we need a whole 3 months worth of treatment that’s a money grab especially at $72 for just 4 Individual flea treatments. I also didn’t like that she openly acted like all of my pets had it and my whole house was infected that’s assumptions and it’s just not the actual reality.
3) Cindy is JUST. Desk assistant not a veterinarian.. I think she needs to be reminded of this by management and given prosper training on safe animal handling, compassion, respect & professionalism. Because that appointment on Friday and phone call today from her was NOT professional by any means.

Steven Wallace

I’ve been with midland Veterinary Service since I took my 6 month old male kitten in to be fixed. They were extremely friendly and professional and let me know exactly what they were doing in regards to my little buddy. Since then he has gone back for all of his shots and also every 6 weeks he gets his front paws trimmed at a very good rate. I highly recommend Midland Veterinary Services to anyone they are outstanding!!!!!!!!!

Michael Lewis

This Vet saved my cats life I owe my Wonderful future with my cat to her. True love towards animals so gentle with my cat.This is my permanent vets hospital from now on.

lisa ditchburn

Excellent vet and services. Decent, competitive pricing.
Do Not call them with a last minute emergency, with as much as 30 mins before close. NO VETS in the area will accept you last minute if you call 1st..... just show up with your emergency....you'll pay for it in the end, but your babies will be taken care of! I don't have a vehicle to travel 45 mins to the closest emergency vet hospital.
Money and time will Not dictate whether my pets are cared for....Period xoxo
Minus the typical issues that happen when your a breeder....Over all, a Very Good Vet!

Dan Wood

They take excellent care of our pooch. She's deathly afraid of the vet and Midland Vet Clinic goes the extra mile to ensure our dog is as comforted as possible on our annual check-ups.

Sharp Property Management And Renovations

Excellent veterinarian clinic, very friendly and knowledgeable. Clean space and good atmosphere. My pup feels very comfortable in the office and with the staff. The only downside is how overbooked they are.

Tina

This actually the NEW Happy Paws grooming spa!! Courtney and her team were amazing! Dozer as I've suspected has never been to a groomer before and he's 3 that I've just adopted. They did a wonderful job! Very handsome boy! Thank you!!