Floral Design Landscaping, Fiberglass Pools & Nursery - Kemptville, Ontario

Jen Roundell

A wide variety of plants: annuals, perennials, shrubs, and trees. Lots of options for mulch, soil, and compost. A range of stones (interlocking, patio, concrete blocks, etc). I love that they sell recycled materials (stones leftover from previous jobs sites, donated stone, etc.),
Friendly and very helpful staff. Good prices. Lovely greenhouse and grounds.
My hubby and I went on a date there. So nice!! Loved it.

Robbie Casselman

Do not get your pool here we hired them to winterize our pool and they did not do it properly and our heater core Crack they gave us a lame excuse about ice build up in the winter which was false and now the will not return emails or phone calls there word is worthless

Kathy Aldridge

If you are looking to have work done or a pool installed by FDL, look elsewhere!
We had a pool and hot tub installed in 2020 and from the beginning we had issues with promises these would be resolved (spider cracks, pool colour fading, replacement of lights, etc). Floral Design and Landscape makes promises to return and finish, yet we haven’t heard from them since July 26, 2023. We were told then they would be back the following week to complete all the outstanding work, but they never did, nor did they contact us regarding pool closing, so apparently we have been ghosted. Our hot tub is now sinking into to foundation they made for it, and has to be taken out to be either levelled or filled in completely.
This company has zero customer service, will not return phone calls nor emails and appears to only care about your money.

*EDIT*
Thank you to FDL for responding to this google review.
I am still standing by my review, as I stated the last time anyone was on our property was July 26, 2023 with the promise to return the following week with a plan of action to complete some issues we were having. The light was NEVER replaced as the responder stated, it is a pool light and no conduit was installed, meaning that the stonework would have to be pulled up to address this. BTW this is a 2 year issue we have been trying to resolve. Yes we do owe Floral Design and Landscape just over $1300.00 for the hot tub cover and work but as I put in an email to them I expected them to return (as promised) the following week. We have every intention of honouring payment for the work that was done. We spent just under 200K with FDL starting in 2020 and we expected better customer service.
We still are having our hot tub removed and stonework needs to be redone, however it will be done by someone we trust.

MelP

We hired Hemke and his crew to install a fibreglass pool in the fall of 2020. While work start out quickly and efficiently, the final touches dragged on for years. It’s now the summer of 2023 and there are still items that are not finished and problems that have not been addressed. The most concerning issue is that shallow end of our pool has sunk, creating a several-inch depression. When we try contacting Hemke or the company about this, we don’t get a response. This is unacceptable. The company has taken on more than they can handle and the result is work that’s rushed and poor quality. I would not recommend them.

Garrett McNamara

They installed an inground hot tub 4 years ago which is now sinking, and the stone border is deteriorating into the hot tub. Was told they'd come back 7 months ago and aren't picking up their phones. Inadequate, over-priced work, paired with even worse customer service. AVOID!

Theresa Ellwood

We had a backyard designed and purchased a fiberglass pool to be installed along with landscaping done by Hemke and his team. They were fast, professional, and did quality work. We have them come back and do our pool open and close as well!

Team Account

From the start it was a complete nightmare to deal with this company. In speaking with Hemke (the owner), it seemed like our dream backyard was going to be in good hand but it turned out the complete opposite. He will not abide by the specs and will not respect codes when it comes to electrical safety or simple pool installation. His brother the supposed electrican is incapable of doing the work properly. From installing the leisure pool, the pool lights to the interlock nothing was done right. Our pool lights were not installed with a conduit to the power and now we have to dig out the wiring to replace them (that is just one issue we had). I had to redo all the the work within the following year. Save yourself the aggravation of dealing with this company and go with anybody else. I have tried to call Hemke several times and he NEVER returns your call once you paid him in full. Don't hesitate to reach out to me and come see my backyard before you hire him. I am a Real Estate Agent in Ottawa and since my backyard was completed I ended up seeing several other backyards he has done and they were all done poorly.

Normand Hebert

Excellent Information and Service... the plants are still in great condition, very healthy... I purchased more than I needed lol..