Paterno Nurseries - Dundas, Ontario

Jim L.

Catherine and I went to Paterno Nurseries today to get all her plants n mulch for her gardens. I found the staff so helpful helping us with her flower needs. Not sure which ones are better in the shade or ones that need shade they had all the answers.
It worth the drive to this family run business on Hwy5 in Dundas

debbie G.

Forget about the 1 year warranty. They will argue with you that its either not dead or the customer did something wrong. I returned my cedar tree only 6 weeks after purchased. It was definitely dyeing. It was brown from the bottom up to approx. 2 feet. The women agued with me that it was not dead and that I didn't water it correctly. She called the owner to tell him that it was brown at bottom only 2 inches up. She continued to question my integrity and was very condescending in front of all the customers. She finally said that I could get another one, however she said that she will not honor the 1 year warranty on the replacement. I was not offered any help from the staff to place the tree into my vehicle. I find that this place is very petty. Very poor customer service.

Jozef N.

Mike, Ben and their team are great and very helpful. It is nice to see how hard they work on the farm. Every time I go, they take care of me and it is very appreciated.
Great selection and Quality.

Laura M.

Went here after browsing at a few other nurseries and so glad we found Paterno! They offer a vast selection at great prices. I was specifically searching for trees and appreciated how each type of tree had an information sheet that had all the details you'd need. The staff were very knowledgeable and helpful, giving us tips for planting and also advising that they offer a 1 year warranty (just be sure to keep your receipt). Definitely recommend them!

Tron W.

This nursery claims to provide a 1-year warranty. We purchased a tree which started dying soon after we planted it. The nursery refused to honour the warranty. The manager was rude and condescending, and couldn't care less about customer service. Too bad - we want to support local small businesses, but these guys make it impossible.

Reply to Response from Owner:

We DID provide proof of purchase - the credit card statement (attached) showing the exact price of the tree ($79 + HST = $89.27) purchased from Paterno Nurseries Inc. in Dundas, Ontario. Your store sells the exact same tree for the exact same price. That's not a coincidence.

Most reputable businesses would have simply checked their records, confirmed the purchase and handled this on a reasonable, customer service basis by honouring the warranty on a discretionary basis. That's just good customer service.

Instead, we were lectured about why there are "rules in place" and how we were out of luck because we did not follow all of your store's rules.

Sarit T.

Excellent selection of plants, reasonable prices and friendly stuff

Ann M.

Great little nursery. Good prices, and good stock.

Ken W.

I recommend Paterno Nurseries without reservation! Angie at the main depot was knowledgeable and most helpful in allowing me to survey the tree selection(s). Dan planted my Weeping Cypress trees expediently and efficiently. The follow-up phone call from Rhea was timely and enlightening. My trees are healthy, well positioned and are in "fine fettle"! Kudos to a company that prides itself in quality items, is quick and ready to answer all questions and, in addition, they provide a full guarantee!