White Rock Supermarket Ltd - White Rock, British Columbia

Debbie B.

I’ve been shopping at White Rock Supermarket once or twice a week for several years. I’ve been happy with the selection and prices. Occasionally I forget to check the expiry date on the bagged salads and they have exchanged them for me since they were going bad. Today, I opened a new container of feta cheese to find that the plastic covering had been opened previously and mold was growing. Unopened feta lasts a long time; this had been opened by someone else prior to me buying it. It was definitely from their store as it had the orange price sticker that they use for their products. I took it back to the store expecting to exchange it or a refund but they refused. I would have expected better customer service for a long-time customer like me.

I am now going to boycott the store and shop for produce elsewhere where they have better customer service and don’t try to sell expired or defective products.

j J.

Terrible attitude from the young girl that works there. I think because I was dressed poorly I was treated badly. She scanned the item twice to double check the price because she didn't believe me. Terrible customer service, will not be returning

John D.

Expect 2nds in quality of veggies purchased from here. Bought 10 lbs of blueberries to find the berries were wet although it has not rained for weeks and expect mould before they are finished. Also bought strawberries which were overripe and had to place several in the garbage. The pricing was right but the quality was not there and will not return.

Lorne P.

Great local business. The owners are all to friendly. I called asking for a specific indian chilli and the owner gave them to me on arrival and wouldn't let me pay. I've gone here before for specialties and staples constantly. They have the best stock and prices.

Scott C.

Close to my house and is a very convenient place to shop at. Very good customer service (I always get helped to the car as I can not carry heavy items). Love the prices on imported cheese. I am not surprised that I rarely get my hands on the Gouda as it is a hot seller. Overall great places for fresh fruits and veggies at low prices.

Andrew D. C.

Great selection, fresh produce with awesome prices. Fair prices on various cooking oils, cheese, milk. They also have a limited selection of other kitchen items like bread, chips, eggs, dried pasta, canned goods, just be prepared to pay as much or more compared to a grocery store for those items. Fresh produce has very competitive prices.

Jo-Anne M.

Great spot for all your produce needs and lots of grocery store items as well. Also some awesome sausages and cheeses in the coolers. Prices are better than the big grocery stores and produce is fresher. Highly recommend this store!

Robert F. H. J.

Been shopping in Bob's store religiously for more than 8 years. Great price's and selection. But the customer service has become offensive, especially to seniors. I have witnessed many instances of rudeness towards the elderly, employees with no personality treating customers like they are an irritation and lately a few personal issues.

Purchased some purple garlic and was accused of ripping of the stem. Told the girl the garlic was as I found it. She embarrassed me, a long time customer, and refused to sell the garlic to me stating it was store policy.

Lately, many of the inexpensive prices on packaged lettuce and coleslaw is because the items are close to expiration and in many occurences well beyond expiration. Trying to return expired items, I was asked if I was returning expired items with a newer receipt. Give me a break............

I am now going to boycott the store and shop for produce on 24th avenue in the Peninsula Village Center across from Safeway.

There I have found excellent service, polite employees that all say hello, all fresh goods and most only priced about 10 - 15% higher. And many of the potatoes, onions and yams seem to have a longer shelf life.

Price is not everything! Quality and pleasant customer service IS!

Treat your long-time customers better Bob. Your girls, although not all, really need a lesson on being pleasant, having compassion to seniors and looking their customers in the eye as though they value my business.

Tonight I looked on this website to see what time the store closed. It said 6:30PM every night so I decided to drop by the store and speak to Bob personally. Takes me 15 minutes to drive to White Rock centre.

I arrived at 6:15pm only to find the store closes at 6:00pm and not 6:30pm as posted here. I saw Bob in the back of the store and he saw me but just ignored me. So I decided to drive back home and post my review.