Islington Animal Clinic - Etobicoke, Ontario

Ron A.

I had a very disappointing experience at the Toronto Animal Eye Clinic that I feel needs to be shared. My dog had a procedure a few years ago to remove eyelashes growing from the inside of his eye, done by Dr. Wolfer. Unfortunately, the issue has resurfaced, leading me to suspect that the initial procedure may not have been performed correctly.

During my recent visit for a follow-up consultation, I was shocked to be quoted a staggering $5000 for another surgery, especially after already spending nearly $3000 on previous treatments. What troubled me even more was the clinic's lack of understanding and empathy regarding my situation. They refused to accommodate my dog for surgery simply because I was unable to walk him in due to a broken hand, despite explaining that he is exceptionally friendly.

To add to my frustration, when I spoke with a manager, I was accused of trying to evade paying a bill, which only heightened my upset. I reassured them that I was willing to settle any outstanding payments immediately.

Overall, I am extremely dissatisfied with the service and attitude of the staff at this clinic. It felt more like a money trap than a place focused on the well-being of pets. I would not recommend this clinic to anyone looking for compassionate care for their animals.

Sarah W.

The Toronto Animal Eye Clinic was very prompt and efficient following our referral from our primary veterinarian we were able to get a consultation with a board certified ophthalmologist within a week. The consultation process included pulling up to 1/6 parking spots, calling the office to check your pet in, the team coming and taking your dog alone into the office for assessment, returning your dog within 20-30mins depending on the diagnostic tests they perform, and the ophthalmologist calling with their diagnosis and recommendation following their assessment (Dr. Strong was very calm and patient with our questions and understanding of the diagnosis and recommended treatment plan). This approach was adopted during COVID and continued on to maximize efficiency of their clinic but as a pet owner I felt it was not patient-centred care. Having to be referred to a specialist for your pet causes increased anxiety and worry, I had inquired with staff if I was able to be with my pet and they stated they do not make any exceptions, which was disappointing to hear. We still proceeded with our consultation as we trusted our primary veterinarian’s referral to this clinic. It was recommended by the ophthalmologist that our pet have surgery - we received in-depth information and estimate of costs to help make an informed decision and we were not pressured to decide on the spot. After reviewing and researching the surgery, we decided to proceed with eye surgery and was able to arrange within 2 weeks of our consultation appointment. Additionally, the team was very effective at responding to email inquiries. We dropped our pet off the morning of surgery and was called following surgery by staff to report it went well and when to pick-up. We received lots of information about postoperative care printed and emailed to review and ask questions prior to our pet coming out of the clinic. We are now in the post-operative recovery process with a follow-up in 2 weeks.

Rhonda P.

I would recommend the Clinic to anyone!

They are kind, compassionate, knowledgeable Professionals.

They expect questions from their Clients and are ready to answer any of them.

Our Lab had to go because of Cataracts that caused Blindness because of his Diabetes.

Dr. Strong you Rock! He explained every little thing, and I had no concerns about him operating on my boys eye (will absolutely return to this Clinic for his other eye to be done).

The whole Team is sooo friendly and patient.

Keep Up the Solid, Good Work Toronto Animal Eye Clinic 👍🌟

Gino S.

I can't say enough positive things about the Toronto Animal Eye Clinic!
We shockingly discovered our pup had a melting corneal ulcer just days before we were to leave for vacation🤦🏻‍♂️ Our puppies weren't able to come with us, so we had to leave them in the care of a sitter.
The clinics promptness, caring staff and advanced techniques made all the difference in saving our pups eye.
The after care was diligent, caring and thorough. We were treated like family and never overcharged for services or medicines.
We highly recommend the Toronto Animal Eye Clinic💯

Sara A.

I can't say enough good things about the care and service we received at this clinic! From start to finish, everything was top-notch. The staff was incredibly friendly and professional, and they made us feel so at ease during a stressful time.

A special shout-out to Anthony, the manager, who went above and beyond to help with our dog's eye surgery. He was compassionate, knowledgeable, and genuinely cared about our dog’s well-being. He took the time to explain everything in detail, answered all our questions, and ensured that we were comfortable with the entire process.

Our dog received excellent treatment and is recovering beautifully, thanks to the amazing team here. I highly recommend this clinic to anyone in need of specialized eye care for their pets. Thank you for your outstanding service!

Kyle L.

I can’t even begin to express my gratitude for this clinic. We came to them in a moment of desperation. Our tiny puppy had been attacked, and blinded. Every other vet, had told us to take out her eyes and given us the worst prognosis imaginable. She had to have surgery to have her eyes placed back into the sockets and her eyes sutured shut. up until this point, we had been treated with limited compassion and zero optimism. Marina literally cried with me on the phone The first moment I reached out and assured me that this clinic would do everything in their power to bring back our puppy’s sight. It was exactly what we needed to hear to keep us going. She was picked up this morning and examined by who we feel is the best ophthalmologist in this city. Because this clinic believed in whimsy, we didn’t go forward with taking out the eyes, and their second opinion saved her. This morning we were informed by them that she can see and her eyes are perfect once again! We have never been so joyful in our entire lives and we owe it all to this clinic and the amazing people working there and for Marina giving us such a beautiful warm welcome. The doctors here are fantastic and we would recommend them to anyone. We thank them from the bottom of our hearts for playing their part in this miracle

Suzy K.

For treatment of lens luxation and corneal ulcer for my cat: I was so pleased with the treatment and care by the Dr. Wolfer and his team. The after care instructions were so thorough and easy to follow. Everything labeled to make it that much easier. I really can’t say enough positive things. A big thank you to the clinic for all they did.
1 month update: we have had several post operative visits and my little guy has made a great recovery. He has some vision in his left eye and no pain. He’s back to his happy self. I’m so pleased with the outcome. I really like how organized the appointments are (thank you Anthony!) The drop off format means you’re done in literally 10 minutes with much less stressful for my guy (and me too). I can’t thank Dr Wolfer and all staff! It’s so clear they all care immensely for their patients.
Below are before and 1 month post surgery.

Sharon G.

So grateful to have been referred to this Animal Eye Specialist. Professional, efficient, kind and considerate. I know we are in good hands