RONA Etobicoke (Martin Grove) - Etobicoke, Ontario

Major S.

Very slow service waited 15 minutes to see someone to help me in the paint section. After paging twice no one came to help so ended up walking out. Staff have no idea of whos working in the area and were unable to assist which is sad.

Melvyn R.

I had the pleasure of being helped by Brayan and honestly, it was such a great experience. He’s super hardworking, polite, and incredibly kind. You can tell he genuinely cares about doing a good job and making sure people are taken care of. He went out of his way to assist me, and I really appreciated how respectful and humble he was. It’s rare to meet someone that dedicated and noble nowadays. Thank you, Brayan!

Barry S.

I was treated very poorly when trying to purchase a washer/dryer set.

On May 1, 2025 I purchased a new washer/dryer set for $2,413.75 at the Martin Grove Rona store.

Delivery was set for May 7. At the time of purchase, I was advised I was responsible for disconnecting the old washer and dryer, which I did on May 6.

The appliances were not delivered on May 7. I waited a few hours, but hearing nothing I decided to call the store. I had to call the store three times, starting at 11:30 a.m. on May 7 before anyone could give me any information. What I was told did not explain anything. I was advised the dryer was "no longer available", although it had been available on the day I purchased the appliances. It was not explained to me how it had happened that the appliance I had purchased had been removed from my order. It was not explained why no one from the store contacted me in advance to let me know that the appliance was no longer available, so that i could avoid disconnecting my current appliances and also avoid disrupting my household in order to create a clear path for the delivery people.

As a "solution" I was told i could have another appliance from the floor, but I would have to pick it up and take it home myself. That struck me as an insult, not an attempt to make things right.

My best advice is to shop elsewhere for appliances.

Ikdeep G.

Chan was a great help!! The item is was there for showed not in stock for any option online or on the employee device. Chan said to wait while she checked all the shelves and drawers with the ladder as well. She found one and I am so happy you have an employee like her working at your store!

Jacob N.

A very neat and organized (but smaller) RONA. I was really impressed with the selection of this store despite the small size. Had all the brooms I wanted!

Daniel P.

Not too bad
In and out
Fair customer service
Some good appliances deal 😉

David W.

Ordered a fridge and Microwave on-line. Received a call from this store to arrange delivery. I was very specific that it is being delivered to a business and needed to be delivered between 8.30 and 5 (business hours). The store told me they would be here after 8.30 and bring the items in to unpack them so I could inspect them before accepting. Day before delivery I received an automated call, with no call back or any other way to respond, that it would be delivered between 7 and 10 the next morning. Called the store back. The first person that answered kept interupting me and telling me to call the delivery company (contact info I DID NOT have). Finally put me through to the manager who told me he would ensure the delivery came after 8.30. Stared getting calls from "No Caller ID" at 7.20 AM. I did not answer. Someone else happed to be in the office early so accepted delivery but when she asked to have the items opened up for inspection she was told they don't do that, just drop it off. Why is it so hard to get these simple things correct? This was over $2,000.00 and I am annoyed before I have even plugged it in. NO, I will not go back to RONA or their website. You need to do better.

Sonny F.

I ordered the same day deliver online which did come that day. That was good. What wasn’t good is their ridiculous cap on the number of pieces of items they would deliver (49) which required me to go to the store anyway to pick up another 12 of the 6 foot 1” X 6” treated lumber pieces I needed for the same project anyway. According to their site which I played around with I could have removed 10 of the 1 X 6 boards which were extremely light weight wise from the delivery order and replaced them with 10 more of the gigantic extremely heavy 10 foot 6 X 6 posts and that would still qualify for the delivery. It wasn’t about weight. It was the number of pieces. Bizarre. I kept getting emails to review the items yet the site never worked to leave a review. So this is what I got. Treated 6 X 6s that cracked and split within days, one from top to bottom, multicolored 1 X 6 that were advertised as brown, some were split and a few were not bowed but actually curved sideways and heavy duty gate hinges that bent under the moderate weight of the 4.5’ gate. Not impressed with any of the products.