Fortinos - Waterdown, Ontario

Don A.

Excellents selection

Shelby F.

Their customer service is atrocious. Frozen veggies are $2 off as advertised in their flyer, shelves are empty. Go to customer service to request a raincheck and she had to call someone to make sure the shelf was really empty, as if I’m blind and can’t see for myself. How hard is it to issue a raincheck? Ended up walking out without it. This is why I don’t shop at fortinos. You hire incompetent children to run your store and even the supervisors or managers don’t step up like the one who instructed this young girl to call instead of walking over and checking it herself. This is far from the only bad customer service experience at this location. I’ve had issues with catering dept when picking up an order and meat department. 2 x $30 Steaks were so rotten the smell almost made me pass out when I opened the wrapping and when I brought them back they said “we can only refund or exchange one” uh, excuse me, why I bought these yesterday and they’re foul, how is this my problem and not yours? TRAIN YOUR STAFF OR LOWER YOUR PRICES - this is a joke!

Mohammed A. (. L.

Great organization and amazing variety. I recommend visiting it and buying from it every day.

Terry D. (.

Awesome place clean store and nice sanitized bathrooms.

To Knows:

1. You want a fruit backer make no problem go to the fruit station and order it a day in advance and they will have it ready fresh. I did it but didn’t take a photo.

2.Their meat are healthy and fresh.

3. Workers are extremely helpful.

4. Birthdays cakes are amazing they also have characters to get and choose from.

My visit there was amazing everything is beyond fresh.

Flowers is so amazing so guys go get your wife some flowers, because it’s them who keep the family together.

Eszter M.

Fortinos Waterdown is my favourite local store. I usually bike there when the weather allows it. There’s a place in front of the store where I can securely lock my bicycle. The staff goes above and beyond my expectations. I love the huge selection of whole, organic, sustainable and local foods. The natural beauty section is also remarkable. The kind employees and the shopping experience always add to my life.

Kim (. S.

Great grocery store has everything you could need plus more. Very clean and organized. Sometimes good deals but usually competitively priced. Great bakery, breads, pizza and other pre-made foods. Cute flower shop. And friendly staff.

Jenna

I don’t know who’s on aux at this place but it’s just banger after banger EVERY TIME I’m here. It’s distracting in the best possible way. I lose track of my grocery list from the constant boogieing. It genuinely keeps me coming back to this store.

Ron A.

Nice store but extremely more expensive than neighboring grocery stores. If you're on a tighter budget then it's best to go elsewhere. Sorry Fortinos!