A1 Property Maintenance - Oshawa, Ontario

Kim

Very disappointing first impression and poor customer service

When I was new to the area, I approached one of this company’s trucks during a snowstorm to ask if they were accepting new customers for plow services. The drivers were sitting in their truck in the Metro parking lot taking a break, and instead of showing any courtesy, they were dismissive and rude — even though I was on foot in harsh weather. It would have taken them only a minute to answer politely.

I later called the number displayed on their truck and was told someone would get back to me. After hearing nothing, I followed up by email and received no response. When I called again weeks later, a woman answered sharply, saying, “We told you we’d get back to you,” in a very rude tone. I emailed again after that — still no reply.

I see many 5-star reviews, but in my experience, customer service starts at the very beginning — and I have never encountered a company less kind or less responsive. A little respect and follow-through would have gone a long way.

Trevor F.

I have been using A1 Property Maintenance for over 2 years now and I can't say how happy I am with their level of customer service and the quality of their work. They have made sure that my lawn, trees, bushes and flowers stay healthy and fresh. The owners of this company truly care about their customers. If you are looking for a property maintenance company who are fair with their prices and deliver on what they say make sure you use A1 Property Maintenance!

Janine G.

Unbelievably good service! The frequency and quality of the snow ploughing and salting is impressive. We have personal support workers coming to our house 4 to 7 days a week so it is imperative that the driveway and walkways be cleared for their safety as well as ours and A1 services delivered superior service throughout the entire winter, including the unexpected 4 inch snowfall on March 31st. A1 Property Maintenance service this year was outstanding so I look forward to utilizing their services again next year.

UPDATE: Used this service every year, until we sold our house. Service remained excellent each and every year.

Andrew A. L. B.

We had A1 come in to do a job for us yesterday. They were just awesome! Very happy with the work they did and everything came in on budget. Thanks to the whole crew for taking care of us and saving my back 🙂

Sylvie M.

How refreshing it is to actually have total faith in the company you have decided to hire. A1 Property Management is everything you want when you are looking for outdoor property maintenance. Their professionalism when recicieving a quote to them actually doing the work is second to none. You can rest assured the quote stand it's value, and the job gets done, as you were told! Ashley and her team are great! Look no further and hire this very honest and professional business!! A1 Property Management is your team. ⭐⭐⭐⭐⭐

Jessica M.

We had A1 Property Maintenance come lift 2 of our giant pine trees, prune and trim shrubs and remove weeds. Our property was very overgrown and was in desperate need of maintenance. A1 took time out to come walk the property with me going over exactly what had to be done, emailed an estimate and was getting the job done within a few days. Honestly, we did contact a couple other companies but decided to go with A1 because of their customer service including their obvious care for the clients/work and for their readiness to get the job done for a very competitive price.

The team worked hard making sure that we were left happy and satisfied before packing up. We will be using them every year (if not more) to do yard maintenance and clean up. They're a small but mighty family run business that did not disappoint.

Thank you guys for the yard transformation and being awesome to deal with!

Sarah C.

A1 Property Maintenance was awesome! We went on an extended vacation and A1 Property Maintenance carried out the requested services and sent pictures once completed. They were super responsive and accommodating to our requests. I would highly recommend them for all of your property needs!

Marianne M.

A1 is always here on the agreed upon days. They are efficient, friendly and do a great job on my lawn every week using top of the line equipment. When I asked them to trim my hedges, it was done quickly and efficiently at a good price. I would recommend them highly for any landscape or maintenance requirements you might need. It's always nicer to have someone do it for you too! 😉