All For Pets - Sechelt, British Columbia

Krystle O.

I am all for giving local small businesses a chance. However, AFP is making it hard to keep giving them chances. We approached them to order in a special brand of dog food for our pup. We were reassured it wouldn’t be a problem at all. Told that it would take 1 week.. we never heard from them. We followed up after 1.5-2 weeks.. they told us it will be in the next order… again no follow up from them.. we had to keep chasing them.. and still no food. It has been a month and a half now. And 3-4 follow up calls made by us, not them. Still no food. Not a call from them to indicate otherwise or to give an update. Good thing we planned ahead so that our pup wouldn’t run out of food. Very disappointed. We understand this food is a special order kibble, but if you are having difficulty acquiring it or cannot acquire it, a bit of transparency would be great. Heck our poor pup would have starved by now if we solely trusted your word.
Luckily we have found another local pet supply store we will be using from now on, and they seemed to have no problem acquiring this kibble. They were able to get it in within a week. All we’re asking for is communication and transparency about whether or not you are able to fulfill an order or not. We gave you multiple chances, 1.5months of time. After all, they are not just PETS, they are living animals, our family members. Please do better.

algae

I was racially profiled the moment I walked into this store from the 2 staff. No one greeted me when I cam in or offered help as I was browsing the store. When I got to the register, they didn't even acknowledge me. Even after I paid for my purchase, the staff, which were 2 girls, followed me around the store as I was on my way out.

I don't recommend coming here.

Linda D.

I want to thank Mary today for great customer service ! It is great to see a company that stands behind there products they sell!

Jesse W.

Edit: returned the next day, staff were much more helpful. If it's policy it should be posted somewhere. Seems I'm not the only person.

Showed up more than a full hour before closing, with our two kids to buy fish for their new tank, only to find the fish section closed.

Apparently this is normal but not advertised anywhere on website or in store. It's because they only have two people working? Not a single person in the store when we arrived. One of two staff in the empty store can't help sell some fish to our now very sad kids?

How about a notice on the website hour or something to save us the heart ache and drive?

Stephanie A.

in store Oct 24 2024, forgot name of staff that helped me, he was so helpful and informative with questions about my Koi fish. letting him know that i was able to purchase Aquascape Praziquantel Koi Fish Fluke Treatment from the US on ebay------visiting fr White Rock so Grateful

Shiann R.

I have recently gotten myself a Betta and the staff are wonderful! They’ve answered all my questions, have helped me to set my tank right, and they do water checks for me. All around amazing people, very knowledgeable and kind. Scott has helped me through the past month with my fishy and I couldn’t be more grateful! If I could give 10 stars I would. Definitely recommend this pet store for new pet owners.

Mrs M.

Very helpful staff for all of the special needs of my old dogs. They get finicky and this gets them to enjoy their food

Arianna T.

Friendly staff and atmosphere. It is also the only store I've found live food for my lizard, so love that. My daughter also loves visiting the love birds that live at the store, they're so sweet.