Animal Magic Pet Boutique - Nanaimo, British Columbia

Courtney

Best pet food store ever. They have helped me find good foods that help with my dogs yeast and allergy issues. They even started special ordering food for my dog because the brand they found that works for her isn't typically sold in store. Best service and staff of any pet food store I've ever gone into.
Edit: I drive all the way from downtown nanaimo to the north end just for their amazing service 💜

Matt

Do not shop here. Not only does the owner treat her staff poorly, one can ask around about her and find out, that treatment also extends to her customers.
I was a loyal customer and spent a lot per month on raw dog food and special order cat food. After an employee of hers made a mistake, probably due to improper training, she calls me out of the blue, almost three months after the fact, basically accusing me of stealing and suggesting I owe her for the full order.
I’m all for supporting small local businesses, but this is not one of them. After I learned, from multiple ex-employees, how she treats people I stopped shopping here. Then I received this phone call from her and, in my opinion, it was so unprofessional and unwarranted. I understand mistakes happen and would happily have corrected the mistake but the owner approached in such a poor manner that I won’t.
The owner is also so arrogant and self-important that she parks right in front of the store, in one of the only three available spots for the store, all day in what is clearly marked 15min parking. Clearly she couldn’t care less about her customers.

To the manager’s reply: she phoned me twice! The first time was from her car or home. I doubt you were present that. Your records are inaccurate because I paid for my goods before I left and I have bank records to prove it. I also can’t count how many time employees just rang in my items under whatever they could because the system wasn’t set up properly. I wouldn’t trust your records at all. But, this is not about the money however, it’s about the treatment. Of me and many others before me. Read the reviews. Talk to former employees. You have a garbage owner, arrogant and self-centered

Korrina G.

The best pet store!! Lots of really great specialty and local options. The staff are lovely and my dog loves coming into the store to shop with me.

Lori K.

Our favourite pet store with the most amazing local owner to support (and her cute lil rescue doggos behind the counter to visit). Highly recommend!!

Reid F.

I was recommended by a friend to go see Rebecca to get my Boston Terrier Rylee on a proper diet! Am so grateful for Rebecca and staffs kindness and helpfulness. Rylee’s coat is so shiny and she loves the healthy raw diet and minerals! And she gets spoiled every time we are in there. Thank you so much Rebecca and Staff for being such good caring people. Cheers!!!!

Rachel K.

Friendly and super knowledgeable - thank you for helping us find a great fit and adjusting the harness for size. Appreciate it ✨

Tayler S.

I go into Animal Magic at least once a month for my two pups and when I bring them they get all of the love and treats! The staff go above and beyond to make sure your happy and even order products in if they do not carry them! Definitely my favourite pet store in Nanaimo!!

Mary-Anne C.

Great service! Friendly and knowledgeable staff. We have tried other shops in town and now that we have found Animal Magic there is no going back! Our dogs are on a raw diet and the owner always ensures that there is enough raw food in the store to keep us and other raw feeding pet parents happy 🙂 Brooke & Bella say Thank You!