Art Knapp's Plantland & Flower Shop - Penticton, British Columbia

J D

Coolest place to find amazing plants, gardening gear, or even outfits! I love how serene this store is to walk through and explore. There are indoor and outdoor spaces to capture great selection.

Brandon Lussier

Helpful & knowledgeable staff! went in to find quality of life upgrades for my monstera and was able to learn a few tips and tricks! organized store, clean, what a selection! thanks for the help

Thomas Hartman

What a peaceful place! Well organized lots of product and choice. Very helpful staff.

Cory Burt

Unable to do custom bouquets with certain colors of flowers. I went in to buy a small bouquet of flowers for a photo shoot in a certain color pallet and they were not willing to accommodate my request, said they don't sell single flowers (even though I wanted at least 10). This used to be one of my favorite stores but latley the pricing and customer service has been really disappointing.

South Sea

What a beautiful store! I loved all the variety of products within, the flowers and plants were beautiful, the clothing, jewelry and bags were lovely and everything else was very tasteful.

The Stoat

On last visit was returning a dead plant and getting it replaced, the staff was rude.
Unfortunately same thing has happened with the replacement plant dying on me,
Not really looking forward to going back and dealing with the rude staff again, might make it the last trip here of this is common of them.

Deb Zandvliet

We called ahead of time as we thought we would be late and had them pull 2 trees for us and have a couple of staff willing to stay late in case we didn't make the 3 o'clock closing. They were very sweet and had things in line, but thankfully, we were not late.

Tyler Pentland

GARDENWORKS is(was) my Mom' favourite place for flowers in Penticton, which as an out of town patron informed my decision to order from them. I called on May the 4th to make sure my order was in for Mother's day. I placed my order with Iris over the phone and took down my invoice number in case anything happened. Iris informed me that the order would be delivered on Mother's day Sunday and at that point I would be charged. We confirmed the cost of flowers and the additional cost of a vase option I chose. I gave the address to where they needed to be delivered. I was not informed of any other order information or concerns.

My mother has been in hospital and was very much looking forward to some joy on Mother's day. She let me know late into Mother's Day evening the flowers had not arrived.

I phoned today and spoke with a team manager, Carlee (I believe) and gave her the information I was given and let her know how much this meant to our family. We understand Mother's Day is an especially busy day for everyone which is why I phoned so far in advance. We also support local business when we can and understand that at times they may have some unforeseen challenges which is why I wrote down our invoice number as a record of my order placed so far in advance. We also have found it challenging with the rising cost of living that the extra things in life sometimes don't always happen but we had saved up the money to put in a substantial bouquet order with vase for Mother's day.

Carlee was helpful to look into what had occurred. She then informed me that they had called my Mother to confirm the address before delivering and because she had not picked up that they did not process the order. Her solution was to process the order, a day late - without any acknowledgment of failure on the service agreement that had been agreed upon. No apology, no customer satisfaction offer or gesture.

My Mother doesn't always have her phone with her during her recent health concerns. GARDENWORKS ordering process is flawed and we share this information to provide what our honest Mother's Day 2024 experience was with GARDENWORKS and how very disappointing & underwhelming the solution and responsibility taken has been. We hope this lost moment of joy doesn't happen to anyone else during such a meaningful moment in anyones family.