Chemainus Animal Hospital Ltd - Chemainus, British Columbia

Jane H.

Best vet clinic around by far. Great care. Lots of compassion and reasonable rates. Have been a client for over 20 years and I would never want to go anywhere else.

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Unfortunately, my experience here was disappointing. After a $300 bill, I expected professionalism and support. Instead, the vet was rude and judgmental, making unnecessary comments about my training—specifically criticizing my 3.5-month-old puppy for not being fully potty trained and for jumping up seeking comfort in my lap after being muzzled for her shots, among many other things. I came for help, not to be shamed or talked down to, and I left feeling uncomfortable.

Thankfully, the young lady at the front desk and the vet assistant in the back were both wonderful—kind, welcoming, and professional. Unfortunately, despite their kindness, I’ll still be looking to take my animals elsewhere.

Sharon W.

I can not thank them enough, I wish we had seen them from when our dog was a pup. We might not have had this issue we have with her now. They helps us out more than any other vets , as well as recommending the proper specialist that was needed for her. She is once again able to get around properly. Thank you

Matison D.

I absolutely love bringing my pets here! The staff is so patient and kind, and the pricing is really reasonable. They took such great care of our lab during her spay and made sure she had great pain management

Eric D.

This clinic used to be fantastic. Front end staff always polite. Dr. Pollock, the clinic owner, is an excellent vet. However, he is missed. It is unclear where he is these days, but he does not seem to see patients. Thus, the clinic relies entirely on locums, and this has resulted in inconsistency in practice and care. Our experience with one locum in particular, and the clinics defence of her poor practice and bedside manner, has led us to leave this clinic. I wish them the best in the future.

Alysse B.

This is nowhere to take your pet. A complete revolving door of incompetent staff and in the 6 plus years of being at this clinic haven't seen the same vet twice and I have had many visits. They put my dog on life long allergy medication but want a vet exam before every refill. They wouldn't supply my dog with his medicine for a 6 day period without an exam even though he is seeing a new vet in 6 days. Now my dog is suffering needlessly, he's now limping from licking his feet raw and scratching his ears to the point of bleeding. Horrible experiences here. Do not take your pets here whatever you do!

Theresa L.

Staff and vets are amazing, they explain everything in great detail and make me feel like my animal is important to them. I would recommend this clinic to anyone. Pricing seems to be on par with the rest of the cowichan valley area.

J B.

We have had nothing but positive experiences here. Despite seeing multiple vets, they always gave us the best care and options for our dog. Unfortunately with him being a pure bread he had to come visit more often in his first year of life than we would like, but we always left knowing we had the most information possible. Heidi has also recently done cherry eye surgery for our dog and her method was amazing. Quick healing and looks great.