CoCo Fresh Tea & Juice - North York, Ontario

Ran

CoCo’s mantra must be dependability, because I know unquestionably that it exists a head and a half above its peers in its consistency. Really, go to any CoCo store across the GTA - hell, even Canada - and you‘ll get the gist: simple, no-frills menu and capable toppings. I’d know, I have a crippling addiction and I’ve been probably 100 times across 3 provinces.
Even though I no longer frequent them for their regular-priced offerings as I find them a bit extraneous following CoCo’s yearly increases, I looove their promotions - sometimes unique, but forever a steal for the price!

- STRAWBERRY LATTE (or slush) ($7.1 as of Aug 2025)
I dub thee nectar of the gods, my favourite CoCo drink ever! Toppings aren’t even needed for this one - it stands on its own with its abundance of chewable fruit pieces. Indeed, strawberry pulp adorns the bottom of this creamy cup, flush with fresh milk that transforms it into a heavenly and aesthetically pleasing pink euphoria. I find this drink to be the perfect balance between lovers of heavy cream milk tea and refreshing fruit teas.
Suggested topping: brown sugar pearls ($1.20). An afternoon of bliss. Thank me later.
I also wept real tears when its price went up from $6.5. I can no longer afford you, CoCo Strawberry Latte… please promo this again, CoCo, I beg!!!

So why not 5 stars? As mentioned, they’ve priced the cheapskates (me) out by raising their regular costs to a point I’d prefer to seek out fresher options, especially given that many of their options are powder-based. Also, sans Strawberry Latte my deep beloved, their items aren’t terribly inventive - they don’t keep around many of those exotic monthly releases. The chain is also consistent on one more thing, and that’s their utter refusal to do substitutions.
I understand you, CoCo. I can’t ask you to be something you’re not. But if you wonder why I’ve been seeing other stores, this is why 😔

More things to consider:
- Loyalty program! Buy 10 drinks = 1 free drink! Just ask to enter your number, or buy through their app 🙂
- Tends sweet. Go for 50% sugar.
- Unlike drinks, the quality of service varies: often kind, sometimes apathetic (e.g. guy on phone for 10 minutes, and because I’m a pushover, I just wait it out quietly lol). Rushes may occur. In any case, it’s important to be empathetic. Consider the pressure employees are facing!
- Corporate CoCo customer service sucks and isn’t lenient on anything - good luck trying to remediate a faulty drink, because they won’t.
- Check your order before you leave. I said consistent, and that means maybe a 2 in 100 chance they’ll completely forget sugar or add ice when you specified none.

Mitzey’s T.

I’m writing this review while waiting for my order because the service I just experienced was disappointing and unprofessional.

I genuinely don’t understand why someone would choose to work in customer service if they aren’t willing to demonstrate basic manners or work ethic. The staff member who took my order (the larger man with glasses) appeared visibly annoyed and disinterested from the start even though my order was simple.

When I politely asked where to input my number for points during payment, he snapped back, “You pay before we put your points in,” in a rude and accusatory tone, as if I wasn’t going to pay. That kind of attitude is completely uncalled for and reflects poorly on the store.

I strongly suggest that management provide additional training and coaching to this employee. His behavior impacts not only the customer experience but also the overall image of your business.

Additionally, I’d like to point out that it’s uncomfortable and unprofessional when employees speak in another language (in this case, Chinese) around customers. It gives the impression they may be speaking about the customers, which can feel disrespectful and exclusionary.

Nhi N. H.

I visited your store today and felt quite disappointed with the experience. The staff who took my order seemed unfriendly and not welcoming. In addition, the cup I received was broken, causing the milk tea to spill, which was very inconvenient. I hope Coco can improve both service attitude and product quality so that customers will have a better experience.

Norahs C.

侑蝩 迁挽別莱诃 甄卟秆敬 Very generous of this store to offer “extra protein” in my bubble tea

Bea

One word... DELICIOUS! This is my favourite drink store, right up there with Real Fruit Bubble Tea. I absolutely adore the Berry Latte and the milk tea options are great too! I appreciate that there are levels you can choose from for ice and sugar. 100% recommend trying it out!

- C.

I mean… why it’s not full I’m so disappointed. I’ve been a loyal customer for years and coco betrayed me 😭🥲

Jacqueline

I’ve always loved coco and their milk tea is so fragrant and tasty! I got a milk tea with qq topping, which is basically mini rice cake/mochi balls. Very delicious! Their medium size feels like a good sizeable portion.

This location has a few tables in the back for customers as well as a washroom.

One thing I disliked was their paper straws. The quality of the straws are not very good, so when you try to use the PAPER straws to poke through the PLASTIC cover, 9/10 times the straw gets blunt on the end and fails to poke through. It has happened to me several times already and always only when I get drinks from Coco. This time, not only did I fail to poke through the plastic cover, but it ended up spilling onto me, which was a big hassle to clean up. Their washroom ran out of paper hand towels so that was another thing.

I understand trying to be eco-friendly, but atleast make sure that the paper straws you source can actually poke through the plastic covers. Other than that, I have no complaints and am very happy with the quality of their drinks.

Yasmine O.

I had a really frustrating experience here.I ordered a drink, but it was made so badly that everyone in the car tried it, and we all agreed it wasn’t good. I politely asked for a new one—even offering to pay instead of asking for a refund—but the staff rudely told me they had already thrown everything out and they can't do anything, even though it was only one minute after closing. It was a complete waste of money. I understand closing times, but refusing to accommodate a paying customer, especially when I wasn’t asking for anything for free, is just bad business. Definitely won’t be coming back.