Dan Knoke Trucking - Rosedale, British Columbia

Al O.

I don't like leaving negative reviews but it has to be done or nothing will change, so here we go.
The most bizarre conversation wanting topsoil delivered. Called on Friday afternoon for an estimate and was told to call back Monday because his wife does all the booking and estimates. So I did call back, Monday I was told she's not available. Well I expressed my need to have topsoil delivered ASAP and was told they won't drive on the lawn for fear of getting stuck because it rained a lot for a couple days.
Now why I'm writing this review.
1- you don't know the yard like I do and that its hard packed and clay underneath. It's 20ft from the curb to where I'd like it dumped. I told you.
2- I just had a huge Hydrovac truck on the lawn and yes it left some ruts, but I'm OK with that. I told you
3- I have a big class C RV and drive on the lawn all the time to get to my dump hook up. No issues with that ever, rain or shine
4- I offered the option to just back up to the curb and dump because I need the dirt now.
5- You just refused the job and sent me to a competitor who had no issue at all to book the job. It seemed you didn't like me making sense and took a spiteful attitude with me because I negated what you said. Well excuse me for trying to work it out.........

Ya it rained heavy for a couple days, so I understand not wanting to go on a lawn because of a concern to get the truck stuck.(which I know it won't) But not even wanting to negotiate the delivery options and simply denying the job is terrible customer service. Sure you are the owner and can pick your work, but what you don't know is I was also testing this company, I have lots more product needs coming on a shop build plus other projects and this company will NOT get my call. I guess they don't need the business. So much for shopping local.......
Updated: Pic of dirt dropped by the other company I called. See review for them. No issues
Update: reply from this company doesn't make it right, they obviously didn't solve my needs. I had no issues getting dirt from your competitor the next day. Rain was not a problem. See the pictures for clarity, then think again.

maezzee

Living close by and wanting to support local business, we paid 45 for a yard of aged mulch and received half of the amount. My husband was told by the owner, “Well, that’s what you get. It is a yard.” Never ever in all my years of getting a yard of mulch have I seen such a pathetic load… It doesn’t even fill to the back of the truck bed. Just bad.
My husband just says thats it…. Not going back.

clare S.

Lady initially contacted certainly knows her products. Helped me
decide what I needed and the exact quantity. Delivery very timely
and driver polite and helpful...highly recommend this company!

Jessica F.

Absolutely terrible. Arranged to have soil delivered but after days of waiting I was eventually called and told they cannot deliver it to my area as the driver cannot back up the truck and gas is too expensive to drive the 10 minutes from their yard to my house to see if he actually can back it up. Absolute waste of time. I'd give 0 stars if I could

Paul Y.

Excellent soil, friendly service, delivery arrived exactly when I asked them to bring it!! I would recommend anyone who needs soil to deal with these people.

Lori M.

Beautiful topsoil and a good load, very happy with it, went back for another yard.

donald P.

I would not recommend this garden soil.
It grows a huge crop of weeds. If possible , buy heat treated compost soil or soil that has been heat treated.

stan K.

good soil..but be sure you get a measured load! tends to be very short in the amount loaded as much as half a yard or more!