Dubois Agrinovation | Agricultural & Irrigation Tools & Solutions - Simcoe, Ontario

L

I like this business and order from them frequently. When things go smooth they are easy to deal with. Not so much when things don’t. I ordered insect netting which was advertised as a different width than I received. Trying to get a solution has been frustrating. Especially when you need an item for something time sensitive like getting a protective cover on a crop. A call to the store bounces you to head office, who then advises you to email and that someone will eventually be in touch. No solution provided about what to re-order and how to proceed. So at a time when an Item is crucial for time sensitive field crops I’m left waiting with no guidance on re-ordering. So how much time is lost waiting for someone to respond to an email, then you re-order online which they list as 4 business days for processing and then the shipping time itself. I was also told the netting stretches out. Ok. But when you buy a bolt of fabric and you want a metre you don’t buy a half metre because the fabric will stretch. And if that’s the case no where does it advise this on the website. If you need 2 metres and you get 1.5 metres out of the box the onus should be on Dubois for timely resolution. Disappointing and frustrating.

karine L.

I’m a novice urban gardener. An employee at Dubois Agrinovation has been a great help to me on several occasions when I didn't know what to buy. He helped me save $1,000 by setting up a drip tape irrigation system myself instead of hiring landscapers for the installation. To guard my plants, he helped me pick the right fabric covers, the most suitable bird nettings and tomatoe clips. I’m using professional-level tools and I’m really enjoying the experience! Thanks Mr. Billette

Mike K.

I've been buying from Dubois for around 10 year's. The staff is very friendly and very knowledgeable and helpful. It started with weed fabric then winter cover and irrigation hose. Sandy, Colton and Nelson are excellent people to help with getting you what you need. Places and people like this, you wish there were more star's. Highly recommend.

J T.

We ordered supplies from Dubois last year and were always surprised by how quickly the deliveries got to us, considering we were out in the middle of nowhere. This year we are buying a pump/irrigation system from them and I just wanted to comment on the great quality of customer service we're getting from them. friendly on the phone, remembers your name and question when you follow up, calls back on the same day when you request a call back, and is clear and respectful when I was asking for advice/guidance. So far, very happy with dubois!

Rob A.

Excellent company. Knowledgeable staff have helped us with a number of orchard builds and irrigation set up. Speedy turn around on all occasions and good quality products that have been easy to use.

Ryan B.

Ive been dealing with this company for a few years now, over the top, exceptional service. Dealing with so many companies these days that never return calls or emails, this is very refreshing company to deal with. Quick Service, Friendly, Knowledgable staff, Fast delivery, competitive pricing. Never disappoint! Ryan Bergman Loco Fields

Thorsten H.

I contacted Dubois to help me put together a drip irrigation system for our large garden. Colton got back to me right away and asked me for some parameters. He put everything together for me in no time at all. Communication was excellent. Colton definitely has a lot of expertise in the field. Prices are fair. Would highly recommend.

Valley P. C. G. P.

We ordered over a hundred packages of Bio film for our community garden and were very happy with the friendly service and prompt delivery of the product. They said the package would come in 4 days and it arrived in 2. Thank you! Let's hope we can get our gardeners to be as prompt with applying it to their gardens.

Thanks Carolyn