Finest Sausage & Meat Ltd. - Kitchener, Ontario

maryam L.

Probably the absolute BEST place to get your deli and these goddesses are so accommodating. I usually show up before they are even open and they are so kind and their food is excellent. I can’t think of a better place to buy deli that is fresh, healthy, and excellent customer service. Thank you 🥰🥰🥰🥰🥰😘😘😘😘😘

brianca1970

My rating for Finest Sausage & Meats Ltd is based solely on customer service. At the time of this review, I have not tasted a bite of their product!

I visited FS&M for the first time in late July. A friend had recommended their smoked sausage for an event I was hosting so I decided to give them a try. The staff who waited on me was polite and courteous and filled my order. At that point, your rating was solid.

Two days later, I learned that the event I was hosting was to included extra guests, so I returned to FS&M to get some additional product. Given that it was the Saturday of a long weekend, I checked the website first to ensure hours had not changed. Nothing posted so I headed to the store.

I arrived ten minutes prior to the store's scheduled opening of 08:00. There were three other patrons also waiting. 08:00 came and went. 08:15. 08:30. Nothing. No notice on the door to say the store hours had changed for the long weekend, nothing on the Facebook page, nothing on the web page. One customer called the store phone number and there was not message to say they were closed on this Saturday. Even the large street sign noted the store was open Saturday at 08:00. Since the store opens at 09:00 every other day, I took a walk around the area thinking perhaps it would be open at 09:00. Nope.

I'm not sure why you would not make this known to your customers. I saw a least a dozen other customers come and go, most were not happy the store was not open as advertised. One customer said he was hoping to buy a week's worth of meat for a trip to his cottage. He left angry, stating he would go to Farm Boy and make his purchases there.

I ended up going to another retail store to purchase the additional product I needed. I'm not sure if I will be returning to FS&M if this is typical of their customer service. Do better!

Kathy M.

Finest Sausage on Trillium Drive is a go to from delicious gluten free sausage - many varieties and loved by all who try them. Also, a great place for luncheon meat, pork chops, schnitzel meat and ground beef and pork, among other cuts of meat. Much better quality than one gets at the grocery store. Support local and reap the rewards!

Jazel C. (.

"This is my husband's hotspot for the finest meats, especially beef! Expensive but worth it! They offer a variety of products to choose from, almost like a mini grocery store."

Brian D.

Products are good but service is awful. After being a customer of theirs for 30 years I was essentially told "we don't want your business" at the st. Jacob's market. I was there at 755am and the market was very busy, but at their stall I found they weren't open until 8am. Instead of asking nicely if I could hang on a few minutes or come back at 8am, the clerk snapped at me "we don't open until 8 and we aren't ready with everything out yet. I will serve you anyway." She did not chastise the other customer waiting. I asked for one of my favorites and again I got a curt answer "I don't even know if those are out". I fact I saw them, so yes they were, so she picked a handful and wrapped them without even asking how many I wanted. I made the mistake of spending $60 there when I should have gone to one of the other, friendly, vendors who actually WANT my business. Pity on the other customer who got a scowl and rolled eyes from the other clerk when he asked for items to be rung up on separate bills. FS&M, your business will die if you don't realize that your customers are your lifeblood and should be treated reasonably well.

Dorthy

I wanted to share an outstanding experience I had at Finest Sausage & Meats in St. Jacobs Market. Even though it was a busy Saturday, Mila provided exceptional service. Her positive attitude was infectious, and she had some truly great suggestions that made my visit even better. It's not every day you find someone so helpful and genuinely happy to assist customers. Thanks, Mila, for making my trip memorable!

Julie C.

I had a great experience at the St. Jacob’s Market location! The woman who served me was friendly, gave great recommendations when I asked for them, and was incredibly knowledgeable about their products. I will definitely be back!

Frank D.

Your sausage meat is excellent! Your casings are gross!!! Like chewing through plastic. Unless you change I won't be buying or recommending your products.