FULLER'S LANDSCAPE COMPANY - Kelowna, British Columbia

Ben M.

We hired Michael and his company to build us a concrete driveway and do some landscaping around our house which included building some stairs out of 400 pound paving steps. Initially we had a couple issues with the steps being out of alignment, probably because they were shifted when the excavator was moving the final steps. Michael had his team quickly come back and fix the issues. He also brought in some extra topsoil without charging us to ensure that our backyard was properly graded.

Overall we are so happy we hired Michael to do this work and would recommend him to anyone.

Shelley G.

We very recently had the pleasure of working with Mike and his crew - they transformed our yard, and we're so happy with the results! From start to finish, the team was professional, on time, and had great attention to detail.
Our project involved removing all the old dirt a rock from the yard (in a tight space), and building 2 retaining walls. The crew worked tirelessly and efficiently, making sure everything was done right. They stayed on budget, and there were no unexpected costs or delays.
At the start Mike helped to create a vision for our yard - we had a rough idea of what we wanted but weren't entirely sure how to bring it to life.
The end result is fantastic - a cleaner look that gives us more and better ourdoor living space. The retaining walls are not only functional, but very nice to look at.
We would highly recommend Mike to anyone looking to revamp their outdoor space. His commitment to quality and customer satisfaction is exceptional. Thanks Mike, Jason and Devlin!!

Dal

The good:
Significantly cheaper than other quotes, even after all extra charges
Michael is friendly and approachable
I like the way it looks visually
They made some efforts to fix our problems

The bad:
The quality of the work was poor, besides being installed not straight, 7 fence posts had issues, some not filled with concrete, some using solenoid tubes not appropriate for that job (according to 2 inspectors).

The retaining wall also installed improperly at an angle, which they apologized for, said they would fix it and never did, Michael later claimed that jut out was to protect tree roots, which if they'd installed it straight back properly, would have been the same distance from the tree roots, and didn't explain their apology and agreement to fix it prior.

Charged us for dirt that they for some reason dropped in front of our house, later mixing with a bunch of extra crush and dirt (about 2inches high) all the way along the front of the house shown. It took many hours to remove most of it properly.

They also buried concrete in my back yard from a broken slab rather then remove it, heavily compacting the ground there as well.

The fence was 4 inches shorter than agreed 6ft

They damaged the city curve in front of our house.

They damaged my neighbors sprinkler and never came back to fix it despite 4-5 requests from myself to get in touch with him and do that, and Michaels agreement that he would.

Michael showed little accountability to these problems, and left many of them unresolved.

There was other debris not removed, and other quality issues not shown in images.

The contract:
The contract was vague, and has terms to pay full balance at 80% completion which is non standard.. We naively agreed, but Michael then had no incentive to fix anything. We asked for clarified terms but they weren't provided.

Ironically it mainly listed the fence and height which was not met contractually. He poured some dirt in our yard to make up for it though, which was appreciated.

I think the worst was the lack of communication and planning. People didn't show up for a week at a time, never were we contacted with updates unless we asked, and he basically ignored most of our requests to fix issues, thanking us for our "feedback" as though it was a review of services and not an obligation. A "3 week" job from Sept 2023 wasn't complete at the end of December.

A disappointing experience, know what you're getting into and don't agree to vague contracts with terms that favor the contractor.

Tom W.

Michael Fuller is an excellent contractor. He built a 65 foot retaining wall for us on time and on budget. He and his crew took care with their work and were tidy. The wall is well built and attractive. Michael’s easy going demeanor makes him a fine person to deal with and he was very diplomatic dealing with a difficult neighbour. We recommend him for your work.

Madison K.

This is the job that we did at Michelle Wanglers house when we left this job it looked amazing and well put together the time and effort was there. There are different types of mulch that are different weights. Unfortunately with the photos Michelle took it looks like wildlife (Deer and such) had gone back there and walked all over the mulch which caused it to spread. We don’t leave a job without the customers satisfaction and a smile on their face.

Brent R.

I needed a large maple tree removed, it was a multi trunk complex operation that needed to be removed carefully.
Mike and his crew did a great job of removing the tree and hauling the debri away all within a few hours.
I would definitely recommend Fuller for this type of work.

Philly G.

Very pleased with the build of our retaining wall.
Mike has the equipment, crew and knowledge to get the job done, turning a decades long vision into reality.
We are thrilled with all the parking we have gained as well the safe and beautiful steps that lead up to our entry.
Thanks again for a job well done!

Mitchell T.

Micheal and his crew built a beautiful natural stone retaining wall in our back yard. The team was professional and we are happy with the awesome upgrades to our backyard. Throughout the process Micheal communicated well and was accommodating to our requested changes and additions to the scope of work.