GFL Chilliwack - Chilliwack, British Columbia

Chris H.

This company provided me a 30 yard bin, charged me the 1000.00 security fee and drop charge of 170 (approx) . After using for a month, I request a pick up. That was good. After pick up,
1) They charged me another 600.00 (approx) for the dump fee.
2) For some reason their system did not recognize the pickup, so they charged me 54.00 for each month after pickup , indicating that I was renting the box. This rental continued for 5 months.

After all of this , I needed to call and chase different people for one month trying to get a commitment for someone to indicate they will refund… after finally getting a commitment, I have now waited for another month and not received a full refund. As GFL is a large company, I don’t understand how they operate so poorly.

Anthony F.

Have had a dumpster on my business property for 2+ years now. I used to call for pickup and it was gone the next day. Now when I call over half the time nobody answers the phone. One time I called over a dozen times over a couple days. I ended up calling the Poco location and they got ahold of Chilliwack in a matter of minutes. It usually takes 2-3 days now for pickup. Which I don't mind but not answering the phone is more then frustrating.

Louis S.

We have used them for last few years at a number of commercial locations throughout Chilliwack. Used to provide reliable service but in last 2 years or so, they failed numerous times at collecting trash as per contract under very weak pretexts especially during snow conditions. They will let garbage pile up well above critical levels prior to responding. We have contracted snow removal services who remove snow promptly but if there’s even 1/2” of snow, they will not pick up. Sometimes won’t offer any explanations for failing to collect trash even under perfect conditions. Word from other drivers is that they have one very lazy driver responsible for these inefficiencies. Not recommended.

Acer A.

GFL is like the New York mob all they care about is making money and charging high rates.
This picture was taken a few days ago, showing that your recycle goes right into the garbage. Unfortunately, I did not get my camera out fast enough to take a picture of the whole back covered in cardboard and blue bags.

They also have an excuse for missing pick ups such as truck breakdowns.

Over priced, unreliable, and not environmentally friendly.

Somewhere in Chilliwack

Ben S.

Driver had uncovered load spreading debris all over highway 1. A piece impacted my windshield and damaged paint. The manager Cory ignored my email and multiple phone calls. Clearly have zero concerns for safety of others. They handled this situation so poorly. Since they wont listen to my concern or view dashcam footage, i will be sending to CVSE.

Brooke P.

One of the drivers drove off the pavement and through a corner of my front garden, damaging plants and a light. A operations manager was supposed to call me back the same day. I have yet to receive a call. They are hiring fresh drivers who shouldn't be driving that size of vehicle.

Ken W.

What a terrible service! Every month we have the same problem, they don't come on time. Cory never returns the calls! The customer service is good but they can not resolve any problem. Very disappointed!

Rick G.