Hortico Nursery - Waterdown, Ontario

Claire M.

I ordered from Hortico for the first time this month. My order was rapidly shipped from Ontario to New Brunswick. It was very well packaged and the plants arrived in excellent condition. Nicole of customer service was very helpful in assisting me with finding a replacement plant when something I wanted was sold out. I received two beautiful currant shrubs, two healthy and robust kiwi vines, and three ornamental grasses, all of which were difficult for me to find locally. I will certainly not hesitate to order from Hortico again.

kewiflute

We bought 14 bare root old garden roses about seven years ago. They've flourished - a couple look a little puny this year and may not make it, but the rest are enormous and bloom profusely, with only modest care and attention. Calls in to the office (to purchase Hortigro and anti-desiccant spray) have not been 100% reliable, but people in the office are always pleasant when you find them there! Very satisfied overall.

Smith

I started dealing with Hortico 3 years ago. I am obsessed with Peace roses. Hortico has a lovely array of top quality bare stick roses that become magnificent plants. I post them online and even a florist has complimented me. These are professional quality. The service is excellent.

Abhi D.

Great selection and good prices. Excellent customer service. Bought some native plants for my garden from Hortico. Pickup was easy and the plants were healthy. Happy with my purchase and will definitely consider buying from them again!

Frances M.

I contacted Hortico looking for a particular variety of phlox that I had seen on the internet. I wanted to give to friends in memory of their daughter who has passed away. Nicole at Hortico was so helpful and assured me that the plant was available even though several other garden centres and nurseries had told me that it wasn't available in Canada. Within a week, I picked up four beautiful plants. Our friends who are avid gardeners were very touched to receive the plant. It will have a special place in their garden as well as in ours. Thank you so much!

Robert G.

Nicole was incredibly helpful and professional. I'm bought 7 additional roses this season as the roses I purchased last year bloomed incredibly. Don't hesitate plants are great. Wish my garden was bigger so I could buy more.

Damon M.

Received a wonderful order last year for a number of rare perennials I couldnt find anywhere else. Just ordered again this year and its been another great experience. Very friendly cusomer service who kept me informed on the status of my order, and for the second time I received large, well packaged plants in great shape. A great experience and I'd happily order from them again. Thanks so much!!!

Scott W.

Lousy. Took our deposit for bareroot roses and promised delivery in September/October. Didn't ship until middle of december, when it was too late to successfully plant. We lost all of the plants. Got nowhere with them - wouldn't replace, or admit they hadn't kept their promise. Crooks.

Followup: They admitted (finally, sort of) that they had not kept their word about shipping when the roses were promised - which caused all to die. What did they do? Offer to replace at half price plus shipping....and asked if we would note the date of the transaction. Dishonest and unprofessional.