Kitchener Waterloo Humane Society - Kitchener, Ontario

Doug Wallbank

I can't help but support the incredible work being done at this institution. When i first adopted my pet they made sure that I was aware of the responsibility I was taking on that the pet and I were a good match. I was brought up to speed on acceptable care practices so that Newt's needs are consistently met. I am grateful that their veterinarian team was able to ensure my pet was in good health and ready to come home.

Fyaz Chowdhury

My partner and I went in to ask about the procedures, parameters, and requirements that needed to be fulfilled to adopt a cat.

While the staff at the front desk (I'm not good with names, but she has a therapeutic smile) has given us every detail to the T, she also offered us to see the available feline friends in the shelter.

Fast forward 2 days later, we adopted Ginkgo. Not sure if they knew how adaptive Ginkgo is, but it rather took her an hour to be comfortable at our apartment rather than a week of leaving her inside a confined space.

It's been a week with Ginkgo. She has turned me from a cat owner to a cat dad!!!

Kelsey B

Nothing but great things to say about this Humaine Society. Everyone is super helpful and friendly. I picked up my kitten today and it was a smooth process. Thank you for all of your help!!

Marija Terzić

Absolutely thrilled to share our wonderful experience with the Humane Society. After our cat went missing for a year and two months, we had nearly given up hope. Miraculously, he was found by kind soul and taken to the Humane Societety. We are incredibly grateful that, after all this time, we were reunited with our loving pet. A heartfelt thank you to the Humane Society for their dedication and all the incredible services they provide.

Aysha K

Very helpful phone conversation and super fast response to our call about an injured bird. An officer came right away to take the bird. We are grateful that this service exists within the region especially for those of us who have no experience with animals. Thank you!

Kristina B.

I am extremely disappointed in the lack of CARE and absolute NO response and help from the emergency after hours officers.

I called in to report a poor skunk that had his head stuck in a jar and I was told someone would call me back shortly and NO-ONE called me at all. Even the dispatcher could not help guide me on how to get the jar off the poor animals head. I was not going to let this animal die, but the employees at Humane Society would have.
It’s so sad and heartbreaking.
I tried my hardest to get the jar off and I was having trouble and then I asked a young man walking by if he could help and he did. It was amazing that he got it off and that skunk was the happiest to be alive.
It was such an incredible experience and feeling to save his life.
The animal control officers were NO Where and NO Help!!!!
Very disappointing beyond words.
Not even a call from them.
Unbelievable.
ALL LIFE of any kind of animal whether skunk, cat,dog,possum, raccoon, squirrel etc….should be VALUED and taken care of!!!!
This is what the humane society should do, but sadly does not.
Their job is to take care and save animals and they failed big time. They didn’t care or even try to help.
Anyway, happy ending to this story is that me and this young man saved the skunk’s life thankfully.

Michelle Oprea

I’ve given them a chance time and time again to redeem themselves after my few interactions with them.
To begin, the women in reception are beyond rude. The tone in which they speak to you makes you feel like a child. They cut you off, give an attitude when a simple question is asked, and make it incredibly evident that they do not want to be speaking with you on the phone.
This isn’t a private run rescue. There is no professionalism at all from the receptionists. They shouldn’t be allowed to speak the way they do to the community. It’s disgusting and disappointing.

As for their “services”… I simply cannot understand in which way they help the community. I trapped an injured stray a few days ago… I called the emergency line and was met by a lovely man over the phone who was pleased to talk to me. I was then transferred to some god awful woman who cut me off, and was utterly useless. She told me unless it was actively dying, it wasn’t an emergency and I should release the cat again. I had no idea if the cat was just hit by a car and internally bleeding, or what was wrong. But that isn’t my job- to assess the state of the animal by looking at it. I was informed to release it if I had nowhere to keep it until the morning, and trap again the next night (it made absolutely no sense because she told me I’d be met with the same response).

Unless you have the animal secured, they will NOT come help you. That’s apparently not their job, it’s the community’s. I can’t believe I used to donate to this place, and purchase items for them.

I understand people get burnt out. I understand seeing sad stuff everyday takes a toll, but I too work in the animal field at a local clinic. We would NEVER be allowed to treat our clients the way these individuals do, nor would we want to.

Stef4n1 Dhty43

The most uncaring organization in Ontario. I called about someone leaving dogs trapped on a porch in direct sun, no water, no shade, and all they told me to do was to call another organization. This was their email back "I understand your frustration. It frustrates us as well that we cannot help you further but our hands are tied as neglect and cruelty is provincially regulated. As per the government we are not allowed to assist. The only time we can step in would be if the dogs are injured.
Please know we do all we can for the animals.
Thank you,
Erin:

Well Erin, you only step in if dogs are injured? But not if they are being neglected? Shame on you all.
I used to donate yearly to them, but no more. Useless staff, rude management.