Lilac Grove Boarding Kennel - Thunder Bay, Ontario

Katie Nelligan

Wendy and the other staff take excellent care of the animals. We have left our bluetick coonhound there on multiple occasions and he always gets so happy and excited when we arrive which really means he likes it there! Wendy is so knowledgable and you can tell she really loves the animals. All the other “aunties” have also been amazing. They have an off leash dog park and walking trails around the property so the dogs do get some time out of the kennels as well. I wouldn’t trust anyone else with my dog honestly I give Lilac Grove 5/5 stars and a sincere thank you for all that you do!!!

Trevor Stark

We would like to thank all of you for the care given to our gentle giant Titus. We highly recommend anyone thinking of travelling to use your facility. Sit back relax enjoy your vacation. And have a piece of mind that your pet is in good hands.

Maureen Gustafson

Boarded my dog for just over a week at Lilac Grove and was so impressed. You can tell that they really care for the dogs. They were so reassuring when I dropped him off, answered all my questions, and told me to call anytime. When I did call halfway through his stay, they gave me lots of information about how he was doing and really put my mind at ease. When I picked him up, they sent us home with an activity log that had notes about what he did each day and a craft with his paw print on it! It seems like they did a lot of activities in both big and small groups, which I thought was great.

The only thing I found to be less than ideal was that they only take cash. Apparently they have been burned in the past by customers who have said they sent etransfers but didn't. While it's understandable that they would want to avoid that, I think there are other very reasonable and workable solutions. With that being said, they did work with me to find a solution when my bank card wasn't working on pick up day, which I really appreciated.

I have only ever heard positive things about Lilac Grove and now wouldn't hesitate to recommend it to friends and family myself! Thanks to the entire team.

Leslie Marie

Just left my dog Nova there for 10 days and they were great! She came home with a little diary of her stay and the cutest little paw print penguin craft! Sounds like her Aunties took very very good care of her 🙂 would definitely bring her back! Thanks Lilac Grove!

Brittany Kennedy

Highly recommend!

I was so excited to send my (highly energetic) Australian cattle dog to Lilac Grove, unfortunately our plans changed and we no longer needed their services.

Our experience with Wendy has been amazing since booking our appointment. She was extremely professional and clearly loves animals. I felt terrible for canceling but Nicole was great. She understood and said “we’ll see you next time”.

When we go away next time Lilac Grove will be the FIRST (and only) place we’ll be sending our 4legged friend.

Elaine Tellier

Absolutely the best kennel. We have been using Lilac Grove for over 25 years. Our dogs absolutely love going and are treated well. All of the staff are amazing and Wendy will bend over backwards to help her clients out in cases of stays due to emergencies. We will continue to use the kennel until the day it closes (but hopefully it never does!)

Julie H

My schnoodle stayed here prior to Christmas and it was a great experience. The kennels were clean and well maintained. Staff were very friendly and encouraged me to call if I wanted to check in on how she was doing. They made quick notes on her when we arrived, as it was her first time staying there. I felt that they were genuinely interested in making the animals as comfortable as possible while away from their families. My dog even came home with a paw paint craft.

Victoria Ruby

This is the best kennel in Thunder Bay! The staff are friendly and accommodating. My cat was there for 2 weeks and she came back very happy and I knew she was in good hands. I will certainly be using this kennel in the future and I am beyond happy with the service.