New Roots Garden Centre - Newmarket, Ontario

Joanne C.

The staff are very friendly. They also have a great selection of plants to choose from. They are very knowledgeable and have given us tips with planting. Everything in this photo was purchased at New Roots!

Ali R.

Dear Team,

I am writing to express my sincere gratitude for the outstanding service and invaluable guidance I received at your shop. Your extensive knowledge of plants and your willingness to share that expertise made my visit both enjoyable and educational.

I was particularly impressed by your kindness and the warm, friendly manner in which you assisted me. Your passion for plants is truly inspiring, and it was evident in every interaction I had with your team.

Thank you for helping me choose the perfect plants and for providing such excellent care tips. I am confident that my new plants will thrive, thanks to your expert advice.

Looking forward to my next visit to your wonderful shop.

Warm regards,

Hi

I'm here again at the new Roots store. But this time, I'm here to buy crushed stones. I couldn't help but take another look at the beautiful flowers in this collection. But my budget for flowers has run out, otherwise, I would have definitely bought one of those fragrant roses. I love this local business; it has a simple and friendly atmosphere.

Greg B.

Extensive inventory, very experienced and friendly staff. Definitely the place to go !

Monica P.

Very pleased with our backyard install of trees and assorted perennials. Josh was very pleasant and knowledgeable. Josh and his team finished the job quickly and did not leave a mess. Looking forward to watching our garden grow!

Livio

I recently went by to take a look and inquire About the arrival of Strawberry plants. Not only was there two people there able to help and answer my question but I had to wait until one person was off the phone to get an answer which by the sounds of it sounded like she was gonna be on the phone for a while No effort was made to address my question by the other two who are too busy doing nothing I guess Choosing not to help a customer I guess I was too ethnic looking for them

John V.

I needed something for a gift plant, the lady was such a helpful representative. I was very please with her knowledge and courteous many.

Al D.

I had an excellent experience with this company. They originally gave me a quote back in 2018. They came back and revised it based on my new requests. They were on time daily. They adhered to and followed covid-19 protocols. They placed a bin in a safe place in compliance with town bylaws. They completed the work on schedule. They were on budget. Attached are some before phots of the area and photos of the progression:

Day 1 - They added River Rock
Day 2 - Removal of sod
Day 3 - Screening
Day 4 - Patio & River Rock

Thank you to Josh and his staff. Looking forward to working on my front yard with your company.

UPDATED:

Thumbs down to New Roots 👎👎👎👎👎

We agreed on a date for them to return to do my frontyard. Unfortunately Josh (owner) suffered an injury which caused his landscaping business to fall behind, along with staffing issues, he told me that he would give my number to someone to complete the job. I never heard from anyone. I stepped up and found a company, Perry Rose Landscaping. They had a window of opportunity to come and complete the job. They have an existing relationship with New Roots so they would have simply done the labor and purchased the raw materials from New Roots. I was ok with this because New Roots would still be involved and get a portion of the work. However, their inability to return phone calls closed the window of opportunity to complete the job. Now my frontyard won't be complete and Perry Rose Landscaping lost a business opportunity. On a personal note, I simply wanted the work completed so that my Mother with health issues could enjoy additional outdoor living space.

This one stings because you go out of your way to try and demonstrate your loyalty to support local small business and you get screwed.

Always try and support your local small businesses.

Follow me and check out my other reviews.

Leida W.

Absolutely amazing experience. My partner and I recently moved to the area and are very excited about having a backyard after living in Toronto the past few years. However neither of us have ever cared for a plant beyond the typical indoor (ie monstera, succulents, etc). Upon arrival we were asked if we need help or were just in our ‘happy place’ to which we said we were definitely in need of help as we have a shaded yard and complete newbies. The worker (unfortunately I did not get her name) was beyond helpful. She took her time to explain to us the pros and cons of different shade plants, how to plant them for the best WOW look, and also warned us of the clay soil that would be in our backyard! The knowledge and helpfulness is here beyond compare and we left with a cart full of beautiful plants. 5 stars is not a high enough rating for this wonderful nursery and I personally cannot wait to return.