New Roots Landscaping - Victoria, British Columbia

Larix L. L.

As a landscape construction company, we've had the pleasure of collaborating with New Roots Landscaping on numerous projects, and we can't sing their praises enough! Diana, the owner and designer, has an incredible talent for creating stunning and functional outdoor spaces.

What sets New Roots apart is their dedication to understanding their clients' vision and translating it into a design that perfectly captures their style and needs. We've seen firsthand how Diana masterfully balances aesthetics with practicality, resulting in landscapes that are both beautiful and livable.

Her ability to work within a budget is also a huge asset, ensuring that clients get the most value for their investment. We highly recommend New Roots Landscaping to anyone looking for a talented and reliable designer!

-Larix Landscape MGT

Lesley A.

New Roots came out to our property to quote us for a job, it seemed a little expensive but we have a large hedge and we really needed some help.

They didn’t trim the top of our hedge at all and completely skipped a garden bed to the side of the house. When I asked about this, I was told that it wasn’t specified in the quote.

It took multiple contact attempts to get them to respond to me. When I did get ahold of Diana, she told me that she could send the crew back to fix the problem.

A few days later, I find her crew in my yard working on things that I didn’t ask them to do. When I tried to redirect them to the area that I had discussed with Diana, I was informed that they don’t have the equipment or the insurance to do the job properly. This would have been really good information to have during the initial site visit, the day they were actually doing the work, or the follow up phone call.

I was then made to feel unreasonable when I explained they were billing me nearly the full amount while they didn't complete the job they quoted for.

I was told that this is a very busy time for them and they are experiencing growing pains at the moment. That’s not a problem, but don’t make me pay for your communication issues, both with your own team or with your customers.

Jo-Anne R.

I have had Diana and crew over for both pre-growing season yard clean-up and to dig out and create a level area for an above ground pool. Diana was able to assess the options available and provide accurate quotes for the work. Her and her crew were all friendly and hard working. Their work is top-notch!

Nancy M.

New Roots Landscaping is wonderful. They practice ecologically sustainable landscaping. This business is owned and operated by a kind and extremely knowledgeable person. Her expertise leaves you in an improved position with a strategic plan for your unique environment. High marks and giant kudos and recommendations for New Roots Landscaping

nel C.

We have been using New Roots Landscaping ever since we moved into our home. They are the best that we have ever had. Diana is a perfectionist and it shows in her work as well as her staffs. We no longer need to tell her what we would like as she seems to know. She has also given us many new ideas and implemented them to enhance many of our gardens. We recommend New Roots Landscaping to anyone looking for quality workmanship. People have asked us who we use and now they too are utilizing Diana's talents.

Marc H.

Diana has been a great help for us and more importantly has shown great patience with us on the design of our garden. She spent evenings and weekends working on the design of our back garden and has come up with a design both my wife and I love. Diana continues to give us great advise on what to do with our plants and vegetable garden. We would highly recommend New Roots Landscaping to anyone who either needs just a handyman or a complete re-design of their garden.

J P.

Diana and her team absolutely transformed our backyard. They are knowledgeable, skilled, and pleasant to work with. I would highly recommend New Roots Landscaping to anyone looking for quality work, at a fair price, by an expert and responsive team.

Catherine L.

New Roots Landscaping is providing our co-op townhouse complex with great grounds care and maintenance for over two years. They are friendly, reliable and hard-working folks who do a great job on our large property. Diana is always ready with helpful suggestions and things we can do within a limited budget to improve our grounds over time. Catherine