Okanagan Power Equipment - Kelowna, British Columbia

Evelyn J.

This is the worst place to deal with. I bought a stihl chainsaw on Wednesday and went to work on Thursday. I started it up and after I got it started it started to smoke. I took it back and Angela basically called me a liar without using the word liar. It is not my fault that it malfunctioned. All I want is a refund for the chainsaw. I don't trust that store. They want to fix it but that is not what I want. I am afraid that if they fix it something worse is going to happen. They said that they will try and get parts and if they can't they will take parts from another chainsaw. I would not recommend this store at all. She can write the chainsaw off and get her money back. All I want is a refund for the chainsaw. How do you fix a burnt out motor besides a used motor. These are some pictures of the chainsaw. It's like going to pick a part get the parts and fix the vehicle then say here is your vehicle but I'm not going to tell you where I got the parts from.

James W.

Very poor service, bought a chainsaw first time using it and it dies , they say they will fix it and not refund us , log at complaint with the better business bureau

Michael H.

I have had multiple problems with my BRAND NEW mower and I have found it to be a horrible experience. Out the gate there was fuses blowing. The problem started in the store (at purchase) but at that point we didnt know it was blowing fuses. I took it home and found it to be blowing fuses and I brought it back within 30 days they said they had to fix it they wouldnt replace it. told me 3 weeks for a starter (dakota suggested I rent or borrow a mower while I wait) but they never ordered one Dakota also told me he would get ahold of me right away as I brought it in on the thursday. Being its brand new he would take care of me right away. Ya didnt hear from that guy till the following monday. I was mad so I went in on wednesday I think and I came and talked with darrell. He sorted me out told me he could get the mower put together so i could use it for the three weeks while they wait for a starter I said ok at least I have a mower. then next day they say its fixed it was a valve timing issue (ok then why say anything about a starter). So i picked it up took it home noticed a wet area on the front did some trouble shooting took it back again because the valve cover from the timing job they did was leaking turns out they cheaped out and reused the gasket was told thats normal to reuse a gasket which I find odd. In all my years you never reuse gaskets you just create more problems hence why Im here I guess. took it back got it fixed for the problem they created. two months in I have a working mower now a BUNCH of wasted time and effort and I am just unhappy about the whole thing. I just expected more. These companies want the consumer to take care of them and buy local but when the consumer is upset with the service they dont want to do much.

The only shining star in that place is Darrell.

These are my opinions
mower Toro 21464

Rene P.

We operate an off grid rec site. I brought my Honda generator for some emergency repairs. I couldn't of asked for better or faster service. These guys saved my campground and I was able to get all my tools charging again in no time.
I'd recommend these guys to anyone.
I'll be bringing all my tools here for servicing.
Just amazing

Robert B. (.

Very friendly and honest staff. They completed the work within the day it was scheduled. Great communication! I highly recommend this company!

Don H.

Couldn't be happier with the service I received from OKPE. They were very quick with the repairs of my snowblower and the costs were more than satisfactory.

gavin D.

Great customer service and asked me questions to make sure I got the right model for its intended use. Mom loves her new stihl battery blower and it’s the perfect weight for her. Thanx again!!!!!

Dave C.

Got my line trimmer a new carb, 15 minutes of use later guess what doesn't run now? Took my chainsaw in for no bar oil, 1 hour of use later, no bar oil. I'd take it in for them to have another look, but they're closed on weekends which pretty much shuts out the homeowners.