Pluto Plants - , Ontario

Arty M.

I found the staff here incredibly knowledgeable and approachable. There's always someone ready to help. They guided me to products that align with my needs, making the experience comfortable and informative. Not only do they just say what they like, but they ask questions about your preference before offering a suggestion. It's tailored to your needs. The store's clean, modern layout adds to the welcoming atmosphere. Highly recommend.

Christina

This place is awesome! The staff are always
friendly and helpful. They really know their stuff and point me in the right direction. The products are of great quality and good prices. Never had a bad experience here. Definitely my go-to shop!

Camila T.

l recently visited Pluto Plants on a Friday night, and while the quality of the cannabis itself was excellent, I unfortunately did not have a positive experience with the staff member working that night.

From the moment I entered, I didn’t feel particularly welcomed — not in a general sense, but specifically in comparison to how other customers around me were treated. When I arrived, there was one customer being helped and another on the phone and I was patiently and quietly waiting for my turn. The first customer stepped aside to make a choice, and I was greeted, but shortly after, I was told to wait because and said to the customer that was previously on the phone "you were here first". I respectfully stepped aside and waited for that person to finish their purchase.

When it was finally my turn, despite placing a relatively high-value order, I didn’t receive any acknowledgment, eye contact, or even a thank you. At the end, when I said “thank you, have a nice night,” I was simply ignored.

Professionalism and basic courtesy go a long way — especially in a retail environment. I hope this was just a one-off interaction, but it definitely left a disappointing impression.

Mujo T.

I previously had an issue with a mix-up in my order, but I'm happy to report that the staff went above and beyond to resolve it. They clarified the product offerings and ensured I received the correct item. Their commitment to customer satisfaction has truly impressed me. Thank you for turning the experience around!

As for the store itself, it has a wide range of products to choose from. Also I want to add that aside from the recreational products, they have a good CBN collection that can help you sleep.

Emma J.

I don't usually leave reviews for transactions like this as they're often simple and brief but my experience at Pluto Plants was particularly thoughtful. The budtender was able to recommend something perfectly tailored for the experience I was hoping to have, and the second time I came back, they gave me another recommendation based on my feedback that I enjoyed even more. It made me feel like I was consulting a trusted friend.

Teya

A great selection of bud, the staff here are so attentive - shoutout to Tess who always goes over and above to make my visits and shopping experience consistently amazing !!! Also did I mention the price match ?!

Tiffany L.

We just moved into the neighbourhood and was taking a walk to check out stores. Unfortunately we didn't bring our wallets as we weren't expecting to make any purchases but walked in anyway. As soon as we told the staff member working this evening that we didn't bring our wallets and was only browsing products likely to return as we live in one of the buildings, he walked away without even bothering to try and retain our interest or inform us of products carried. I'd much rather drive down to Canna Cabana near Sherway Gardens where the prices are far more competitive than what is being offered here for both service and product pricing.

Jake S.

Amazing customer service and plenty of selection. Great spot to hit up on your walk along lakeshore!