Queenswood Villa Retirement Community by Spring Living - Orléans, Ontario

Julie A.

Queenswood Villa exceeds all expectations. The staff is always friendly and helpful. They genuinely care about the residents and provide them with a beautiful and bright home. They gear the activities to the residents. The layout is functional, easy, and open. My father-in-law's mental health has improved significantly. He is happy and loves his new home.

Candace M.

My mom moved in to Queenswood Villa several years ago. I have been waiting to write a review until some time had passed to give a full review.
Here are my main points
-I love the small size. It feels like a family and the staff get to know the residents personally.
-Lots of activities and the choice is the residents whether they would like to join in or not. Lorraine does a great job of getting those who want to involved.
-Head nurse, Kristy is phenomenal. On top of things and communicates very well. I know my Mom is in good hands and this means the world to me. All the nursing staff is lovely. Very capable.
-Personal support workers also go above and beyond. Kim is one of them and her kindness, patience and ability to help is so appreciated.
All in all our experience has been great. Only down size is the fees are high but I think that is standard for all private care.
If your on the fence about Queenswood for a loved one, I would highly recommend.

J

Where to begin. Approximately 9 months ago we moved our mom into the Villa - she has a diagnosis of progressive dementia. She was assessed at the villa by the nurse and the clinical care coordinator in order to determine if she was appropriate for the level of care provided at Villa. At that time they determined that they would indeed be able to assist in caring for our mom.

The Queenswood Villa has some great qualities - bright open spaces, some lovely staff (shout out to Erin at reception, Lorraine who coordinates residents activity, many of the dining hall staff, and some of the nursing staff. But, beware - they are NOT set up for patients who have dementia. They provide almost no programming specifically for these individuals and when disease advances and "difficult behaviours" might become an issue - they are poorly equipped to manage this in a humane way.

As a family, we were never approached to discuss these worsening behaviours in our mother or requirement for additional care needs. In fact my sister had been in the Villa a total of 4 times in the 2 weeks preceding the nursing staff putting our mom in an ambulance at 4pm on a Tuesday afternoon and shipping her off to emerg at the Monfort Hospital. If they had made an effort to address this with us we would have taken the necessary steps to move her if that was what was required. If they did discuss anything with my father(also medically fragile and 82 years old) and did not get an appropriate response, they certainly knew how to reach both my sister and myself. They did not reach out - and since sending my mom off in an ambulance and informing the paramedics that they would not accept her back, NOBODY from the administration or nursing staff at the Villa has reached out to our family to see how our mom is doing. If they had they would know that she waited in Emergency for over 20 hours with no medical conditions and now 2 weeks later we have finally been able to find another home for our mom.

It's a shame. This is not how a demented person should be treated. Shame on this facility for not doing right by our mom. They sent her out the doors and washed their hands of her. Not even a call.

Janet G.

My mother moved to Queenswood Villa 2 months ago from another Retirement Residence that was almost twice the cost. We chose Queenswood because of the home like atmosphere, being all on one level and because it was a smaller residence and close knit community. She has thrived here and is very comfortable and content. The staff are all amazing and treat the residents with such compassion, dignity and respect and provide such excellent care. I would highly recommend Queenswood to anyone looking to find the perfect home for their parent or loved one.

Beverley D.

For a number of years now I have been visiting Queenswood Villa as part of the Pastoral Care Team from Divine Infant Parish. We are always warmly welcomed by the residents and staff alike and I and other members of our team look forward to our twice monthly visits where we pray the Rosary with the residents who choose to join us. The community is caring and welcoming and it is a pleasure and a blessing to spend some time with them in their home.

Golden O.

In my opinion Queenswood Villa is one of the best home for a senior like my Mom. Although she was extremely reluctant to leave her home, my mother has adapted surprisingly well and has been residing at Queenswood Villa for 5 years. I can attest that they take exceptional care of my mother. During Covid they created a special event to celebrate my mom's 99th birthday. The food is great and they have activities to keep seniors active.
We highly recommend it.

Suzanne C.

Over 7 years ago my dad chose to make Queenswood villa his retirement home.. He loved it there. It really was home to him. From the caring nursing staff, to the cleaning staff and the wonderful kitchen staff, they really do make Queenswood a wonderful place for any senior looking for a family type environment. Unfortunately dad is now in palliative care, so our time at Queenswood has come to an end.. Thank you to all of you keep up the good work!

David L.

I began visiting Queenswood Villa Retirement Living in mid 2018 in a Pastoral Care lay ministry with the Divine Infant Parish.
Pre Covid a Liturgy of the Word service was provided to those residents wishing to attend usually twice per month. During these past Covid years however, whenever visits were permitted, a rosary recital was chosen to those in attendance within the TV meeting room typically twice per month.
The residents are always thanking us on our departure and so appreciative of our visits.
The Activity Director, our main contact in regards to scheduling changes, Covid protocols etc., is and along with all the staff welcoming us and most willing to help and remind those residents wishing to attend our prayer session.
It’s always a pleasure in our ministry when visiting Queenswood Villa in such a friendly and appreciative environment.