Ritchie Bros. Auctioneers - Chilliwack, British Columbia

Curt O.

Terrible yard person in the chilliwack yard. Would not load a small container the way we wanted and didn't even have a measuring tape to help us determine if we were over height carrying the unit. More interested in their own needs vs those of the customers. Awful

Ron K.

Be aware, their 15% transaction fee has the potential of turning into a 550% plus charge depending on the value of the lot you purchase.

I bought a angle grinder for 20.00 (worth 40 used) and my charges were 112.00 for that item alone before taxes. With the other 6 items I bought under 50.00 each, I racked up over 800.00 in additional fees and taxes from a 195.00 sub total.

Pathetically predatory and pretty sure they deleted my last review.

Also it being in your terms and conditions isn't a defense. If the seller requests it sold separately you should deny them instead of allowing customers to make bids would could essentially be taxed by 500+% lol

Bruce T.

Something is changing with RB. Bought a small item, got it shipped to me (cost as much as the purchase) only to find out it was not complete - and it was tagged as not complete. Tags were not visible in the pictures and not noted in RB description. Sent 2 enquiries and got no response. VERY DISAPOINTED IN DISHONESTY., Why would you buy when they conceal the truth on the internet records about items tagged as incomplete? And then don't respond? I have pictures to prove it.

Rick L.

Bought a Motorhome through the action, the generator was in pieces, and they would not stand behind it, nobody will answer my calls, or emails. Bad experience

Motorcycle W. I.

Horrible, , bought an item advertised as running and driving and they spent 3 hours trying to get it to run. Never could get it started at their lot and was unable to get it loaded. won’t refund money

Tara B.

Had great service at the front desk. Now we are stuck sitting in a line waiting for someone to help us I think. No direction, no help. Not even a worker letting us know what’s happening. We don’t have time to spend all afternoon picking up our stuff. Not impressed.

Chandbeer S.

I recently bought a Kenworth truck from this auction, and unfortunately, there was a problem with it. However, the yard manager GREG DERRY went above and beyond to get the problem fixed for me. I really appreciated their willingness to help and their prompt action in resolving the issue.

The customer service at this auction was outstanding, and I was very impressed with the level of care and attention they provided. I would definitely recommend this auction to anyone in the market for a vehicle. The staff were friendly, knowledgeable, and professional throughout the entire process.

Thank you to the yard manager for their excellent service and for making sure my truck was in good working order. I will definitely be coming back to this auction for my future vehicle needs."

emlk L.

Terrible place compared to Edmonton or grandprairie. Girls in office don't want to get out of their seats. Bad attitude towards customers.