RONA Spruce Grove - Spruce Grove, Alberta

linda P.

Personnel souriant et très serviable magasin propre

Lori &. J. M.

Every other time, I have always gone to Home Depot for my home improvement projects, especially paint, but I wanted to try Rona out. I’m actually very disappointed I did, because I was let down and now I am paying the price in additional labour!!! I went to their paint department and spoke with the lady in that department, telling her that I wasn’t concerned about paying a higher price, but that I wanted Rona’s one coat paint/primer—stressing the entire time that I wanted one coat coverage for a sage green. When I got home, excited to start the transformation of my bathroom-I was shocked when I applied the first coat….then a second coat..followed by a third coat and will definitely need a forth coat. I have painted many walls in my lifetime, and I have never been more disappointed in a products lack of performance. I’m not sure if it was the ladies lack of training in this very specific and important area of the store, or if the paint is to blame?!? Either way, I have so much more work than I bargained for because of the poor quality of paint that cost me $70.00 😔

Kev R.

Can't find what I need on shelves and the customer service is terrible, these people should not have jobs as they are useless.
Selection and prices comparable to Home Depot but helpful and knowledgeable staff is seriously lacking.
Ended up going to Home Depot where they were so busy could not park as lot was over flowing. Seems Spruce Grove is well aware of how much better Home Depot usually is.

James H.

I purchased a Pit Boss Series 5 smoker and it was badly damaged on arrival. The control support is so bent that the control board does not stay in place, the ash tray doesn't close, and there is a large dent in the front of the door. The handle is also bent and the paint is cracked. The unit is new and unused and Rona won't replace the unit or damaged parts. I tried to leave a review on their website and they deleted the review. I have also contacted customer support and they are not providing any updates on the return. Overall, I am very unhappy that I am holding the bag for a damaged product that I have never used. This is unreasonable and unfair.

Patricia B.

Re: Rona Garden Centre

Dear fellow Gardeners,

I can’t in good conscience recommend the Spruce Grove Rona Garden Centre to others or continue to buy plants from them, because when shopping in their poorly-planned garden centre, without fail, the song “It’s The Hard Knock Life” from the musical “Annie” plays ominously in my head on repeat.

Upon entering the Rona garden centre, you will notice a disturbing theme of improper plant storage that seems to show no regard for their LIVING products’ well being. It’s pretty cringeworthy to see badly dehydrated plants, sunburnt shade lovers, full-sun babies starving in dark shady areas, and wind-thrashed potted plants laying on their sides (causing their delicate roots to dry out) littering the ground along the fenced perimeter that provides little-to-no wind block. Their watering practices are downright damaging and cause harm (and monetary degradation) to the plants unfortunate enough to land in their custody. While I’m all for bringing home plant “rescues”, I have major scruples about buying from a garden centre who chronically allows such suffering to the living creatures they ought to be nurturing and protecting while in their care…it’s poor decorum, bad business sense, and not a pretty sight for the average phytophile to behold😣

Plants, like us, are alive. They eat, drink, breathe, grow, suffer health issues, struggle when injured, heal themselves, and thrive from receiving nurturing love. They are our fellow earthlings, beneficial to the environment, symbiotic within our ecosystems, and vital to our very survival. They are living creatures with basic heath and care needs. Plants are worthy of our diligence and respect.

Gene W.

Good people that work there. Know their stuff. Easy to pickup lumber. Nice yard.

D G.

Great customer service, thank you to Paul, Kelly, and Glenda for letting me return an defective item without a receipt they were awesome.

Dione M.

We went in to purchase a BBQ. Waited for someone to see us lingering, then finally were able to flag down a customer service rep to page someone to assist us, and no one ever came. There were young employees milling about everywhere but no one seemed interested in helping out. 20 mins later we are now at Home Depot buying a BBQ, and have had excellent service from Tom.

Sorry you missed the sale, Rona. You need to hone your customer service training and procedures.