S & H Health Foods - Oshawa, ON

Nora E.

⭐ 1 Star – Terrible Customer Service, Never Going Back

I’ve been a regular customer at this supplement store for quite a while, but after today’s experience, I’ll never return. I made an honest mistake while choosing my order, I picked the wrong item and realized it right after paying around $190. When I explained it to the older lady who runs the store, I simply asked for a refund of the $14 difference, not a full return.

Instead of handling it politely, she was extremely rude, repeating “no refund” over and over in a disrespectful tone. I wasn’t even asking for anything unreasonable, just a correction. A simple apology or explanation would have been enough, but she treated me poorly instead!

I’ve never felt so disrespected and robbed in a store before. It’s not about the $14, it’s about how poorly she handled the situation, and the fact that she still kept my $14 difference in the end, which is nothing short of robbery. I was this close to calling security because of how aggressive and unprofessional she was.

I’ll never come back here again, and I’ll make sure none of my friends or family ever do either. There are plenty of supplement stores out there that treat loyal customers with respect, this is definitely not one of them.

Nancy W.

I shop here all the time. Staff are wonderful and helpful!

Ebony D.

Walked in and asked the women if they had oolong tea , she said no and while I was walking out I saw a whole wall of it.

Karuna M.

I was in this Oshawa location. Came in to buy some multivitamins that were $48.23 + tax. I went upstairs and saw the same multivitamins for $38 + tax at Your Good Health. Came back down to get a refund or price match but was told no for both. Checked multiple products from both stores and prices here were much higher. I do not recommend coming to this store.

Teresa M.

I go there all the te they ate very nice and educated check it out yourself

Lisa M.

I asked "sales" woman if they had a product... With no eye contract I got an abrupt "no" ... Wanted to ask if something they did have could replace it but she wasn't interested in the sale. I see why I was the only one in store!

Brittany G.

S&H Health Foods carries a little bit of everything. You can get herbs by the pound bag, you can get all kinds of different teas from all over the world; and any supplement you require - I am certain you will find it here! If not - ask one of the ladies working if they can special order it.

R

Great health food store. Love what they sell. Sometimes the staff aren't always the most educated.