Samosa And Sweet Factory - Etobicoke, Ontario

Candace B.

I cannot recommend enough the Samosa Sweet Factory! Not only do they serve the most delicious samosas, spring rolls, and a wide variety of traditional sweets, but they are also incredibly generous in giving back to their community. They help bring people together by frequently donating to local events and supporting causes. Their food is always flavourful, fresh, and made with love. Whether you need to cater for a special occasion or you are craving a snack, the Samosa Sweet Factory needs to be your go-to for authentic Indian cuisine. They are truly a gem in the society!

Dave E. (. B.

Absolutely the best samosas around, bar none. You can not beat the price for what you get either. I get the large potato and pea for $0.50 per piece. I live picking them up for the office or to bring home as a treat. They freeze really well if you want to save some for another day (just throw them in the air fryer). The staff are very friendly and the place is kept very clean. The displays are always kept full of delicious looking treats and cakes. Highly recommend if you havent been. It can get fairly busy on Fridays around noon, so plan on being there for 10-15 minutes if you place a larger order. Totally worth the wait though!!

bihas

We placed a large catering order from Samosa Sweet Factory for a wedding. The food overall was fine, except the pakoras - they were awful: overfried, dry, and barely edible. Everything else was fine.

The real issue was the customer service after the event. I called to ask about billing and pricing, and the girl who picked up was extremely rude. Didn’t catch her name, but her attitude was horrible - she cut me off, said “this isn’t a good time, we’re busy,” and hung up the phone. Completely unprofessional and disrespectful.

The on-phone staff ruined the entire experience. Won’t be coming back, and wouldn’t recommend them for anything except maybe their samosas. If you're expecting basic decency or customer service, forget it.

Sukh 5.

Bad experience! 🤮

I came to your shop today and bought samosas that were cold and overcooked. I specially explained the old lady that I need fresh and hot samosas. But still I got dry cold samosa. Everyone comes from far away to enjoy snacks if this type of customer service is done by your team , I don’t think we need to come again.

Bad experience

Ajanthan A.

Definitely a spot to go to - when you’re craving samosas. Best to go early cause they get busy fast. I wouldn’t recommend phone orders cause of miscommunication - among themselves. You can always grab a lot for a good price - if you’re hosting/entertaining or treating a team.

Heema P.

It is ridiculous, if you buy 4 pieces samosa you get 2 packet of chutney(1 green and 1 red). And we bought 20 samosa in total with only 6 chutney( 3 green and 3 red) . That is absolute garbage excuse. They charged us $1.70 for extra chutney and 4 pieces samosa is $2.50. Are you serious here? This is what you show to your customers. We would not even feel like coming back because even the server on counter 2 was very rude. Absolute disrespectful and arguing for $1.70 is ridiculous. If I could zero stars I would love too.

O O.

Very busy place and for good reason! Delicious food. Usually order online to skip lineups. Samosa and spring rolls is my go to! For party orders and personal orders.

Sxrimo

I wish there was a zero-star option for their customer service. My order was incomplete, and I found hair in the pakoras. When I called to complain, they questioned why I didn't call immediately, which was impossible with guests present. They refused to connect me with a manager or any other responsible person, only offering an email. I sent an email with proof and photos, but despite follow-ups, I've received no response. Extremely poor service from a large firm.