Southwest Garden Supplies - Burnaby, British Columbia

Kate L.

Fast service, terrible product

NEW - another year and I am STILL picking up more and more garbage from my soil purchased at this location. It is awful and I wasted a lot of my time, trying to pick the pieces of plastic from my soil. Absolutely disgusting.

I ordered top soil from this company, for planting veggies. Great and fast service, but the soil is full of plastic and I keep picking up bags of garbage from the soil before I can plant anything. It is disgusting. I will never return. It has pieces of plastic bags, plastic labels from fruits and veggies, strings, beads, pieces of glass, etc. It is terrible to plant anything in it.

Enrico B.

I mean I went there to buy a fairly small bag of rocks. Even though it was such a tiny $10 purchase the staff were helpful, thoughtful, and nice to deal with. It felt like they were happy to be there and happy to help! Good experience. I'll go back for future needs for sure.

Raj I.

Lots of Garbage in top dressing for lawns! I purchased a couple of yards of top dressing from southwest May 1, 2018 and spread it over my lawn. Then fertilized, over-seeded and watered it in. Next day, inspected my work only to find lots of garbage all over my lawn. Plastic bag bits, hard plastic bits, broken glass, fruit stickers etc. I called in right away and got a long winded explanation about how the soils are tested and meet landscape standards. They said the soil comes from composted materials at the vancouver land-fill. They said it’s heat treated and only a few pieces of plastic “may” have slipped through. I can understand a few bits of garbage but within a 2’x2’ square I found 15-20 bits. I also found a 5” piece of metal.

I inspected my lawn very carefully before adding the southwest lawn dressing. I de-thatched by hand and know there was not a single piece of plastic or garbage in my yard.

Do not buy the lawn dressing!!!

Response to owner:

It is irrelevant to me where you purchase your material from. Your explanation doesn’t change the fact my lawn is now covered in garbage. Your company did refund my purchase but what about the time I must now take to clean my yard? I do not wish to continue an on-line debate with you about his matter. I posted my review to make other potential customers aware of the risks in purchasing composted soils from your company. You are welcome to visit my home to see for yourself.

Rosenth R.

Both people on the phone were great. I ordered their garden soil mix and was a little worried since it looked like the manure in it wasn't completely broken down. However, my garden just took off this year. Everything is monsterous in size and growing crazing and I'm really happy with the service and purchase

Moira S.

Very helpful and professional staff. Amrit took the time to show me the bulk soils and gave good recommendations on what to use for raised beds and planter boxes. The delivery also went very smoothly. Would definitely recommend Southwest Garden Supplies to others.

Dianne H.

We received a generous soil donation from SWGS this past spring. The veggie mix smelled great, had a deep rich colour and looked uniform and clean. Our plants grew well and the soil retained moisture with a bit of help from a top mulch of straw. The customer service was exceptional and the delivery was prompt. Our students loved the experience of the delivery too.

Charles K.

Came to check them out for the first time and had an fantastic experience. Great customer service, picked up some local grass seed and fertilizer. They have a large supply of high quality gardening tools as well. Bulk soil products also look like they're good quality. Will definitely come back in the future!

denny M.

It's hit and miss, the main woman is great there and counter staff are friendly. Loading is often tediously slow. The main fellow is extremely grumpy and the delivery drivers are often a little dim, they do not follow instructions and ask multiple times for clarification on simple instructions such as dump on the road. I've seen bone head maneuvers such as dumping on the lawn, clipping wires with the dumpbox, the worst was oversupply of 2 extra yards of large river rock. None of which responsibility was taken. I use the bulk delivery or materials for convenience of location or I'd go to ground works.