Summerland Animal Clinic - Summerland, British Columbia

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I can’t say enough good things about Summerland Animal Clinic! From the receptionists to the vet techs, everyone is kind, compassionate, and so helpful. The Veterinarian is absolutely amazing — so knowledgeable and caring.

My dog has had two ACL surgeries here, one in December and another just yesterday, and each time I’ve felt completely confident that he’s in the best hands. They always take the time to answer my questions/concerns and make sure we’re comfortable with the aftercare.

I’m so grateful for their excellent care. I highly recommend them to anyone! 🐾 💛

Cindy V.

I was having a post surgery check up for my puppy and I was told to be patient they had other dog emergency . Meanwhile I was having anxiety about my puppy and his first bandage change up appointment. I paid 7k for my dogs surgery , you would think reception treat my puppy like I he was still important . But no , told me they had other dogs that need services and my dogs injury would help support there clinic and help other dogs get treatment . I'm not one bit happy to hear that my hard earn money went to supporting other pets and services . Since I'm the only idiot that got talked into giving my dog a medal plate with surgery . Should have listen to my dogs breeder and just gotten him a cast . Now my 7k is going to pay other pets and there services too , since they jacked up the cost because they knew I was getting financed for the next 7 years .

R. H.

Our clinic for 15 years now, 3 dogs (2 now passed on)

Always professional and caring, very considerate of the needs of the animal above all else, but also what is appropriate and reasonable. While at the end of the day they are a business and need to make a profit to support the clinic, pricing is fair, even if inflation isn't. I have never felt the motivation was ever about maximum profit, but about care for the animals and the staff who work there.

They also communicate at a level I am comfortable with, never oversimplified, and as technical as I am comfortable with. If you demonstrate you can put in the work at home, they will work with you rather than gatekeeping their care and expertise. Dr Rand and Dr Julie and the staff have earned our respect through the many years and I trust their judgment 100% in the care of our animals.

David S.

A few years back we had our dog spayed at summerland vet. Picked her up everything was fine until the next day early hours. She was vomiting and had diarrhea non stop all night long. We called as soon as they opened to say it's an emergency we need to come in. We were told no promises they could see her. As they had vaccine appointments and spayed and neuter. My wife drove there with her mom and our poor 7 month old pup screaming in pain, shaking...they tried to turn them away saying we need to book an emergency. Eventually they saw her...after my wife screaming and bagging them. The reason for not taking the emergency was our clients who booked our services would be upset! Omg you cant book an emergency! Turns out it was an allergic reaction to her pain meds prescribed by the vet who spayed her the day before...and the kicker was the vet who saw her said good thing you brought her in or she would have died! Wow...also my wife worked at a vet clinic for over a decade. And said we always treated emergencies first. And clients understood the difference between a vaccine/spay whatever vrs a dog or cat dying! That was never an issue! I can promise you if my pet was going in for routine anything and an animal was dying i would not be upset if they said sorry we had an emergency! Discussed! According to summerland vet book your emergency get in line and wait! We certainly did!

Arlana M.

Response from the owners of summerland vet. Im the wife of David sutherland. And yes we would be upset years after the fact of the way we were treated. And years later I house sat for a close friend who was out of country. There pet was dying and in distress. I had to pic up medication for the pet. Your medical staff messed up on the meds. And they tried to say it was me and shame me. I proved them wrong with the medical documents. And they didnt apologize...they laughed it off! Again everytime i have experienced this iv had someone with me! Again I worked at a vet clinic for over 10 years! Your staff as always were extremely rude and inappropriate to say the least. Some of the workers were there the last time my dog almost died, and I was refused service. Iv been there several times. Since not using my name but looking after sick pets. Iv been met with rudeness always from front of house. They have made alot of mistakes over the years. Worst vet experiences! Of my life! If your policy is i need to book emergencies and deal with rude staff! You've nailed 👏
i could definitely get into greater detail! I worked at a vet clinic and the clients were never expected to book an emergency or shamed by the staff! Disgusting!

Leslie E.

Last year we fostered a bulldog through a local rescue who required numerous orthopedic surgeries as well as a spay and hernia repair. We loved how well the clinic, all the staff truly, treated her that after we adopted her, we brought our other 2 dogs in. Dr. Rand was *wonderful* with our nervous sharpei mix, wanting her to have the most positive initial visit with him. He didn't push her and had us be much more hands on in doing parts of the exam to alleviate her anxiety. We both left the clinic feeling like we had 100% made the best choice for our pups!

Douglas L.

Honestly I don't think I had ever been to a vet before. The environment was inviting, and felt safe to ask dumb questions. They knew right away what the issue was and the treatment worked. I hope I never have to go back.

Z G.

My 14 year old cat who likes to roam and is prone to being a maniac, came home with a broken jaw on a Friday night. Fairfield vet in Kelowna took care of him as best they could, bbut he needed surgery. They linked me up with Dr. Davis - by as early as Saturday morning he graciously agreed to work on my cat with surgical repairs first thing Monday morning. It was a huge relief to know there was a path forward.

When I went in, I was pleased to see that Dr. Davis was fully familiarized with my cat's radiograph images provided by Fairfield and seemed confident in his plan on how to proceed. This was by far the most intense injury I've dealt with over my cat's lives, and I was quite nervous about whether or not my cat would be able to maintain a high quality of life at an old age after such a gnarly injury. Luckily it is very evident that Dr. Davis is quite experienced in dealing with surgery on animals. He laid out exactly his plan for what we were going to do, what the risks were, and how to care for my cat after surgery. He instilled great confidence in his abilities.

We are about 3 weeks out now and everything has gone exactly how Rand outlined for me. My cat is recovering well. Everyone I dealt with at this clinic was attentive and helpful. They obviously have thought out their procedures for these types of scenarios and have a well functioning system. They shuttled my cat to Fairfield emergency clinic for the night after his surgery where he could be properly cared for, and then I got him back the next day. Summerland Animal Clinic was even helpful in making special provisions for when I could pick him up since I had to deal with my work schedule.

Thanks for helping save my best bud, I am really enjoying my extra time with him after thinking he had used up his last life.