The Transformation Factory -

Allicia Dean (Allicia Dean)

I made my order in May or early June. I noticed that I wasn’t getting a notification about shipping and contacted them several times about the delay. I received no answer but that a shipping label hadn’t been made for my item. Once I received my item, which was today; 08/08/2024, it was spoiled, leaking and damaged. You can’t talk to an actual person, I have called, emailed, dm’d and all I keep getting is standardized responses and excuses. 1. It shouldn’t even took that long for me to receive my item because the company is in south Florida and I am in north Florida. Why did it take almost two months to receive my order? 2. Why was it spoiled? Broken? 3. My first order was excellent and I received it within a few days. 4. I would like a refund and now I’m wondering how long that is going to take!

Update: I received a refund. But I will not be ordering again ever again.

Melissa

Excellent product when you receive it cold and can consume it…terrible customer service…BE WARNED…

I am highly disappointed with the lack of communication, transparency and shipping regarding my 2 orders. I placed an order on 5/8/24. I emailed them on 6/4/24 for an update and did not receive a response back. I called on 6/11/24 and was told they had a warehouse delay but that my order should ship out shortly. My subscription renewed on 6/15/24 and I called on 6/21/24 regarding both orders and that they still were unfulfilled on the website and I wanted to know when they would ship. I was told that my orders would be expedited and sent out that week. I was contacted by email on July 1st and was told my order would be expedited and sent out the week of July 8th.

I received 1 of my orders today. The box is dented and the product is warm. I cannot consume this. I left a voicemail and sent an email requesting a refund for both orders.

This is extremely disappointing as the product is good when it’s received cold and you can consume it. I will never order from them again due to their terrible customer service and lack of care of sending their product out. I had to wait almost 3 months to receive a product I cannot use.

fresh prince

I am extremely disappointed with my recent purchase from Transformation Factory. I ordered seamoss on September 23rd, and as of today, October 21st, I have yet to receive my order or any form of communication regarding its status. This lack of transparency and customer service is unacceptable for any business, especially one that claims to prioritize customer satisfaction.

Despite my anticipation of receiving a quality product, I find myself frustrated and left in the dark. I have not received any email or text notifications about my order, which raises serious concerns about the company's operational integrity. It is disheartening to feel ignored as a customer, and I am questioning whether I will ever receive my order.

Additionally, I noticed that Transformation Factory recently changed their website format to display reviews, but it appears that customers are unable to leave their own reviews. This raises further red flags and makes the entire company feel like a scam.

I urge Transformation Factory to address this issue promptly. A clear update on my order status would go a long way in restoring my faith in your business. Until then, I cannot recommend this company to others based on my experience. I will continue to post on every website and social media platform you have until my needs are met.

Aisha Canty

I just had to come to the reviews....seems I'm not alone. I placed my order on 9/27/2024, today is 10/29/2024 and my order has not been fulfilled. I emailed them on 10/9...only response is " our email support is busier than usual, we apologize.....a member will respond".....never did.

They definitely bit off more than they could chew. Looks like some people got their orders, but still had bad outcomes with shipping and their product ruined. Website claims 24/7 customer service. The phones don't even ring....they automatically hang up....like if disconnected.

I was really hopeful for this company and the owner really touched me with his story on Shark Tank. I'm sure this is hard on him, but it will be difficult to come back from these negative reviews and swarm of unsatisfied customers. ALL I WANT NOW IS MY MONEY BACK!! This is becoming a scam by taking peoples money and not delivering a product. There may be lawsuits soon!?! You mean to tell me none of the Sharks can help?

Nicole R Martin

I ordered the product on April 15, 2024 and did not receive it until June 6, 2024, after calling twice! The box was beat up and in horrible condition and the product was hot. So I immediately refrigerated it. After a few days the product (seamoss) was leaking profusely from the jar. I opened it at it oozed EVERYWHERE. I spent $84.xx and I am VERY disappointed! I would like a full refund!!! I will not be eating this for fear of contamination and getting sick!

tamika jefferson

Dont waste your time ordering from this company! I've been a customer for 3 years and never had a problem with receiving my order or even communicating with them until now. I placed an order on September 27,2024 and I still haven't received my order from them. They aren't responding to my 9 messages and every time I call they hang up 6 times. Unacceptable

carolina Rincon

I ordered May 5, 2024 today we are in end of Oct heading into 6 months and no order. This isn’t my first order either, I’ve ordered several times and loved product so much. I have sent thru all channels of this product messages and no response. I have tried all sea moss and no other compares to this product on quality and taste but unless you fix logistics your product will have no more customers. As of now I’d prefer getting my money back since it’s been 6 months.

Mariah Valencia

I placed an order on September 12 and still haven’t received my product or got any updates I can’t view my order cause it says the page doesn’t exist anymore I have been emailing and trying to call and get no response I’m starting to think this website is a scam, the website is no help at all it doesn’t even take you to any kind of help or contact center and doesn’t let me login anymore. It used to be a cool website I had been ordering my capsules for about a year. I do not recommend ordering from them anymore.