Tree Care Pros - North Vancouver and West Vancouver - North Vancouver, British Columbia

Michelle J.

Our ginger cat got stuck in a tree in my neighbors yard and we knew to call Tree Care Pros! They helped us the first time and did not hesitate to help us the second time! They were very communicative, punctual, super nice and you can tell they love what they do! They also love animals! We’re convinced my cat climbed the tree just to see them again. Thanks again!!!! We highly recommend them!

O O.

At 745 in the evening these guys were using wood chipper on my street. Pretty much every neighbor was out yelling at them to stop. They wouldn't. I approached what appeared to be the boss? A very rude man who threw his lit cigarette butt on the ground and told me "We are going to finish what we are doing, you can deal with it for 5 more minutes".

Then he went to pull the companies decal off the truck. Too late, I already saw your information, nice try though! You do not turn a wood chipper on at that hour, you do not litter lit cigarettes and you do not leave a massive mess of leaves and sticks all over the street.

If you want to piss your whole neighborhood off, you should hire these guys. I'm shocked with by all the 5 star reviews, they're obviously made by friends and family because there is NO way real people are saying such nice things about such unprofessional fools.

Edit - you've been reported to the city of Vancouver. Expect many more 1 star reviews from the neighbors in the near future. As you can see in the picture, it is dark out. You cannot turn on a machine like that when it is dark, you nasty rude little man. Stop lying. It was well over 5 minutes.

fishiwish

We needed help and Jeff and his crew were the answer. The tree removal needed was a bit complicated and the labour required to cleanup the site properly was tough. The project was completed over two days and our problem is solved. Prompt attention and loads of communication. The crew took real pride in their work and we are delighted with how clean and tidy our yard and driveway was after they left. We recommend them and will use them again.

Richard K.

We were very impressed by the work recently completed at our home by the Tree Care Pros team. They listened carefully to our request, recommended the best course of action and then carried out the job quickly, carefully and with a great attention to detail. I would certainly contact them again for any future work.

Maxim S.

We had two hemlocks that needed to be removed. One was already dead, and the other was in the process of dying. Ted was very knowledgeable during the tree assessment and did not attempt to upsell us at all. He was confident in his approach, and I could see why. The two brothers made quick, efficient work of both trees. They even set up a small barricade using wood rounds to protect the nearby garden from falling debris, which showed how much care they put into the job.

We also had them prune several other overgrown trees. They were easy to work with and offered great pricing. The cleanup took some time, but they stayed until everything was completely tidy. I would highly recommend!

Julio Z.

We hired Tree Care Pros to remove a large tree. While they guided us through the process of submitting the required request to the District and offered the most reasonable pricing compared to other companies, there were important issues future customers should be aware of.

The scheduling process was frustrating. They appeared to be overbooked, which led to multiple changes to previously agreed-upon dates and times. More critically, during the removal process, large sections of the tree were dropped in an area where we had a rock retaining wall. This caused significant damage to the wall and left our stairs completely covered with heavy stones and debris. This could have been avoided with more care, something one of the brothers later acknowledged after we raised the concern.

The following day, one of the brothers arrived late to complete the cleanup and unexpectedly demanded immediate payment in a very aggressive and confrontational manner, which made us feel extremely uncomfortable. Thankfully, his brother later intervened, apologized for the behavior, handled the situation more professionally, and offered an $800 discount.

We accepted the discount not because it covered the damage, but because we no longer wanted to continue dealing with Tree Care Pros after the stressful interaction. We later obtained quotes from retaining wall specialists, and just restoring the damaged section, not expanding or rebuilding the wall, will cost several thousand dollars.

Tree Care Pros visited the site before quoting, including the area near the retaining wall. At no point were we told that extra protection was needed or that it would increase the cost. Had that been communicated, we would have absolutely considered it.

We’re sharing our full experience to help others make informed decisions. We noticed most of Tree Care Pros Google reviews are 5 stars, but that wasn’t our experience. We encourage future clients to clarify in advance how the tree sections will be handled to avoid unnecessary damage to their property.

julie M.

Absolutely thrilled with the work we had done today. The team did an excellent job. Service was fast, friendly, and professional. They even took the time at the end to blow all the sawdust off the roof, deck, and yard. Highly recommend!

Lily B.

My indoor cat escaped and got stuck 60ish feet up a tree. I called Tree Care Pros after hours, but didn't leave a message—Ted phoned me back to ask if I had an emergency. His communication was great, kind and efficient, and he was able to fit me in early the next day (my poor cat spent the night outside but it was dark and would have been dangerous for all involved).

His brother, Jeff, arrived to help out and after an hour and some roof jumping my cat was in a much smaller tree which was very near a window to my house, where I was able to coax her inside. Jeff was here for about an hour trying to rescue Cricket, so was very much dedicated to the task, and was very calm and reassuring through it all.

Thank you to Ted and Jeff for helping me—Cricket the cat appreciated it immensely, too.