TruGreen Lawn Care - Oshawa, Ontario

D N.

Very satisfied with the outstanding lawn care services provided by TruGreen's Durham Region (Ontario) office; from going back to the pandemic to the present day. I have found their pricing to be very reasonable. Their Lawn Care Technicians have always gone the extra mile when delivering their services, and TruGreen has had no issue with providing services on a "one time" / "as required" basis, rather than under a formal seasonal contract. I normally don't write reviews for vendors, but I would recommend TruGreen's services based my own experiences.

Chris A.

I inquired through the website to have a callback regarding care for my lawn. Since it was the middle of the season, and because of the condition of my lawn, I needed a bit of a customized plan, not one of the standard plans listed. Specifically, my lawn was about 50% covered in clover, and I wanted a plan to address this as well as improve overall health. I had already been hand weeding and watering regularly. I had also fertilized myself a few days before contacting TruGreen. I explained all of this to the person who called me, and he assured me that the there would be an extensive treatment for the clover, and that the first fertilization they normally would provide would be skipped as I had already done it. I prepaid for a few lawn fertilizations and for ongoing weed treatment. The first treatment, a few days later, they fertilized, against my specific instructions, and sprayed 250 ml of weed control, barely enough to be noticeable. When I called to voice my displeasure at the potential damage to the lawn due to over fertilization and the fact that my weed control instructions were not followed, I was promised a call from a manager and a potential refund for the first lawn service. During the call with the manager, I received an apology for the fertilization, and an explanation that during very hot weather, a full weed treatment is generally not done due to lawns being drought stressed and brown or dormant. I explained that the person who sold me the lawn care did not inform me of this, and I also explained that my lawn was well watered and green. We agreed that I would receive a full weed treatment around July 25th as the long range forecast looked like more moderate temperatures. I asked for a refund for the first lawn treatment, and he offered 50% off. At my insistence he agreed to a full refund based on the potential damage to my lawn. The next day I did receive another minor weed treatment with the notation that I was not satisfied with the first service. Again this was nowhere near enough to address the extent of weed coverage on the lawn. July 25th came and went with no full weed treatment as promised. About August 5th I got a call advising me of our next lawn treatment. I called back asking what that treatment was going to be and was told it was fertilization. At this point I recounted everything that had happened and asked for a full refund for the remaining prepaid services, which was granted . So, they do not deliver on the promise of a customized plan for your lawn, and when they make errors, they do not follow through on promises to fix them. The rating would be 1 star, however I will say that I was treated very politely during every interaction. I do not recommend TruGreen.

S. C.

TruGreen misused the Fiesta Weed Killer and burnt my entire lawn. They have been making excuses to not rectify the situation. My grass is completely black and burnt and although they acknowledge that they have damaged my lawn and mentioned that they would seed , they have not been back.

They have accused me of having a damaged lawn prior to the treatments despite my pictures of before their treatments.

I do not recommend going with this company be very careful.

I have attached before and after pictures of my lawn. It is destroyed.

Larry H.

My neighbor uses this company, and every time they come and spray their backyard, my dog has a seizure. We brought this issue to the company's attention, hoping they would take it seriously or at least show some basic level of concern. Instead, we were completely disregarded and treated with indifference. There was no acknowledgment of the potential harm their chemicals might be causing, no effort to investigate, and no willingness to communicate. It's incredibly frustrating and upsetting that a business operating in residential areas would show such a lack of responsibility and care. I would strongly caution anyone with pets, children, or health sensitivities to think twice before using this service. If I could give less than one star I would.

Amie O.

This is my first year using TruGreen and all I can say is that I'm paying them to keep my back yard truly green with WEEDS. I have more weeds than last year and I still have to go out with my weedwacker every week or so. I've called and they say they will tell the workers but there is nothing done and no follow up. I've spoken to them on the phone twice and I'm just disgusted. They just dont care.
I've wasted every penny and have to work harder than last year to remove weeds. If you want a yard full of weeds and more weeds, TruGreen is the place to call. If not, stay away from this company.

Samantha

I am sharing this review on behalf of my mother-in-law who had the aerate services as well as seeding today. The gentleman (Mike Runza)who showed up in the crappy weather (raining and COLD) was phenomenal! He did such a great job which was no small feat as the lawn is HUGE. He was kind and courteous and gave ZERO complaints. I do hope you have an internal bonus program because Mike should definitely get a raise or something because this man worked with care and speed on a massive corner lot. If his work ethic indicates the level that TruGreen represents than you will easily have repeat customers. I even called and spoke to Dana who was another helpful and amazing person within the company. The biggest asset of ANY company is their employees.They are the face of your company. I truly hope they are treated as such. FANTASTIC job Mike!!!!! And Dana too! That is ONE of the three lawns (pic taken yesterday)

Zainab M.

Our backyard is Truley Green with Weeds by the amazing servise of TruGreen. Will never recommend to anyone. Wasted our money , will definitely need our money back .

Philippe L.

Great interaction with customer service representative who immediately solved my issue to my great pleasure and also my interaction with the lawn care specialist who dealt with my issue in advance of me even bringing it up
So can’t say much more than highly recommend