Wellbake Equipment Inc. - Barrie, Ontario

William M.

Avoid using this company- Bad overall experience.

Covid delays played a roll in the overall delays in receiving the product. We had to ship air freight to have equipment arrive with reasonable delays. If we would have gone with ocean freight, I fear we’d have been more than 3 months past expected delivery date.

Selling factor was that we were 10 mins from them. However they don’t have any installation or service techs on staff.
Delivery received without support.
Initial assembly without support.
Commissioning and training was done by a third party that had no clue how the equipment works - spent most of the time on research. We ended up teaching them. This used up all of the “commissioning and training” allowance given by Wellbake.

We noticed immediately that The sheeter we purchased has a large differential between sides causing our dough to rip. Third party Techs spent hours trying to figure out that the unit is a fixed speed differential. We need to replace pulleys and belts to change the speed. However it took 16 weeks to get a calibration. We have one shot to get this right. This has not been resolved.

Initial problems occurred with the dough press not working at all which is supposed to be plug in and go. The motor was wired with reverse phase - we paid to resolve.

After a few months of use, the most recent problem was poor quality wiring workmanship inside a switch which shut down production - we paid to resolve.

I’ve since been made aware that a lot of Other people in the industry have experienced the same poor service.

You will have no warranty with purchasing from this company. You will need warranty when facing these challenges.

Sky S.

joke to work for., make equipment with no machines, orders everything with credit cards, no accounts., scammers and liars......

Alvaro R.