Your Independent Grocer Espanola - Espanola, Ontario

Tom B.

I paid $1,000 for a pickup of groceries, I get a phone call saying the meat is not available and has been substituted. By their words, they said they owe me $250.00 and not to worry cuz the order is ready to come get. Fast forward next day and they tell me I gotta pay another 873.00 cuz my order did not go through mind you I have the reciept from my bank saying they got that money. Once I said I had that receipt and was gonna show it, they began playing dumb with me acting like they didn't know there was anything wrong or who I was picking up for mind you they had my name and pickup time, a day ago they told me everything is all set to be picked up, they phoned me.
I had to unload everything on my own while some 70 year old employee who shouldn't even be here like if you dont want to work why are you here?

Now she be complaining she has to help me unbag everything so I said Do not worry about it, emptied my bags onto the floor and left.
Terrible service -10/10 SMH
Treat your PAYING customers better we all know this branch is a rip off merchant anyway😂😎

Baby G.

Went in there today to purchase a couple of things including one can of a stout beer to make a stew. I go up to the self checkout scan the item and the young girl comes up to me asking me if I have id. I looked at her and said I'm obviously older than 21. I'm in my mid 50s. She looked at me and said sorry I can't sell it to you unless I see your id. I looked at her and said really? I'm obviously older. She said I'm sorry. She deleted the item and walked away. I finished cashing out and left I'm not happy about that I believe when somebody looks older and you can obviously tell ID should not be an issue. I wasn't walking to the vehicle and then going back in and standing in line to cash out yet again. I understand the protocol involved but still there should be allowances made when an older person is cashing out to show their id. If a young person working there doesn't know if a person is older than the legal limit maybe they shouldn't be working there.

Rebecca T.

Prices are high and there's almost never more than one cashier on, forcing you to use self checkout. I want to pay with cash and I'm not being paid to be a cashier- if I wanted to work as one, I'd look for a job. Self checkout is a scam and the way stores force you to use self checkout is even worse.

Do better.

Holly S.

Best place for groceries and lovely staff! There is a lady at the deli counter who is awesome! Thanks for making my day and knows the right suggestions to make. 10/10

Jane A. J. W.

Not the first time this has happened
Bought a predone chicken fajita tray.
Made on Dec 1 2024 good until Dec 5th.
Guacamole is dated for Nov 17th 2024.
Should have learnt my lesson last time I purchased one !!
Whos not doing there job

Gord G.

Best meat in town, but produce is too expensive.

Vivek V.

Good customer service , clean and variety of groceries.

L C.

Do not buy day old pastry's 50% off should be in the garbage typical loblaws screwing the consumer .